The April edition of our referral program is live and some of you have already crossed the milestone! 🔥.

Are you late to the party?

• Generate your own unique shareable link here:

Refer us to your network now →

• Share the link to your network in exchange for some ✨ top-of-the-lyne ✨ rewards!

• The counter resets every month - we’re lining up new rewards every month.

Take Toplyne out for a ride now! 🤩

“Build it and they will come”

The proud epitaphs on the tombstone of a vast graveyard of failed startups who prioritized building a solution over testing the depth of a problem. A startup’s journey to success can be thought of as a series of iterations and failures till either product-market fit is achieved or the bank account runs dry. 

In its simplest form, the process can be broken into a few simple steps, some faster and more resource-efficient than others.

A founding team's job is to rapidly iterate between these steps while (against all odds) staying alive, to come up with something that a consumer or business actually wants. So why do most startups or feature releases fail? A lack of prioritization. Where most iteration should occur in the problem identification, designing, and prototyping phase, most focus on iterating on the building phase.

“If only there was a way to rapidly iterate on a product without ever building it?”

Enter Maze! 🔥

📊 “Beautiful & actionable analytics for InVision prototypes”

Pingg was a dedicated messaging service that would connect online gamers with their peers in an industry that was growing more social by the day. The idea was so well received that Pingg’s founder Jonathan Widawski would quickly build a list of 1500 early adopters who wanted to take the product for a spin.

The product was however in its prototype stage and the UI/UX veteran in Jonathan (UX lead, BAM.Tech - a French design consultancy) decided to test its design and usability pre-development 💡. After a disappointing search for plug and play options, an internal solution was whipped up and was sent out over the email marketing tool mailchimp. In the open rates and test completion rates of this email campaign, our founders struck oil - the refined version of which we know today as Maze. 🌟

“We had an in-depth prototype of the product and 1,500 users in our waiting list eager to try it out. We looked at the market for solutions allowing us to easily send the prototype to our testers, but only found qualitative, video-based recording tools: we had neither the time nor the resources to spend 500 hours looking at footage to extract insights. That’s what got us started on our path to create Maze: a data-driven approach to design validation”.  - Jonathan

Partnering with a long-time friend and lead developer/architect Anthony Mary, Jonathan set out to plug this market need for rapid and quantitative prototype testing. Maze’s V1 caught eyeballs when it was shared on Reddit and was soon after hunted on Producthunt. This version allowed users to:

1. Import their InVision prototypes onto the Maze testing platform

2. Create a ‘Mission’ - a task with an ideal expected path and numerous unexpected paths that a user can pick to complete/ not complete it.

3. Expose the platform to testers via links.

4. Capture user behavior as testers picked paths of their choice and completed/failed their Missions.

Today, Maze has grown into a full-suite, rapid testing platform used by 40,000+ brands like IBM, Logitech, Pipedrive, Uber, Greenpeace, and Braze, for their product development and marketing processes while boasting an NPS of 60. Their journey to democratize rapid user research is backed by a globally distributed workforce of 100+ employees and $20M+ of venture money raised from marquee investors like Emergence, Partech, and Amplify. 💰

Markuss @MarkwinVI

Sent a @mazedesignHQ usability test to 2300 customers 61% Opened the email 9% Clicked the link 4% Completed the test Instead of the Design, Build, Wait, Iterate flow We got to the Iteration part in less than a week with a basic wireframe

April 5th 2022

4 Retweets14 Likes

This week, we dig deep into how Maze is cracking the Maze of Product-led growth.

🏗 Creating new value, rapidly

Staying true to practicing what they preach, Maze’s product development process includes extensive user research. The team works closely with their users to ensure that the “P in PLG” is a true reflection of their user’s ever-increasing needs and expectations.

🧩 Product-Market Fit: Maze’s head of product Arjen Harris employed Superhuman’s PMF survey to establish that Maze had indeed hit PMF, while at the same time notifying the team about gaps and wins. This is now an ongoing process at Maze for all new releases.

More about this process here 👇🏻

Top of the Lyne

How Superhuman monetized time! The world's rarest resource

An average human today has a life expectancy of 70-80 years Of this, we roughly spend a third sleeping, 20% working, 10% watching TV, 6% driving, and 5% eating. That leaves us with approximately 18-20 years to "Live our lives!". Spending quality time with family, reading, traveling the world, listening to music, learning something new, you name it…

Read more

7 months ago · 6 likes · Arjun Rakesh and Ruchin Kulkarni

🚕 CAB: Maze collects qualitative insights via a Customer Advisory Board, a group of 80+ power users, and enterprise customers assembled by the customer success team (led by George Markos) who provide ongoing feedback for every new release. One-on-one calls with this elite group of users, although time-consuming have generated very valuable insights for the Maze team.

🥅 Fielding features requests: Maze uses Nolt for collecting features requests alongside a robust customer support experience that is always on the lookout for customer problems.

🌀 Maze for Maze: All maze prototypes and designs undergo discovery tests and useability tests on the platform (obviously 🤭).

Maze also employs research to inform its content strategy and marketing collateral.

And it is with this process that Maze has added multiple new product offerings expanding its scope from a prototype testing tool to a full suite research platform. 📈

📣 Communicating value

This constant evolution can be a double edge sword for young startups finding their place in the ecosystem. Growing use cases, catering to multiple personas and the need for an all-encompassing brand positioning can create havoc. Maze handled this exceptionally using three major levers 🎚

🔎 The big positioning exercise - Maze underwent a positioning exercise under the guidance of Hema Padhu to adjust to the multi-use case product that it was growing into.

A core team comprising of Jonathan, Thomas, Arjen (Head of Product), and Bozena, (Director of Marketing) spoke to power users (via CAB), to analyze Maze’s differentiators and the market landscape to define their positioning statement.

At the end of the exercise, Maze broadened its horizons from user research to empowering anyone to test and learn rapidly.

💄 The big brand makeover - Maze re-employed designer Romain Briaux to do a complete overhaul of their brand assets. This exercise sought to reach an audience not limited to designers but also to the broader product function.

👑 Content remaining King - The content team led by Elena Luchita does an amazing job creating gold-standard resources for all things UI/UX research. The Maze blog is complemented by Subject guides, the Maze newsletter, UI/UX resource collections, the Optimal path podcast, and the 50-page mega resource -Democratizing Research to Deliver Impact at Scale. Together, the team’s efforts are establishing Maze as subject-matter expert’s for user testing, scoring very valuable soft power credits ⭐️

Maze @mazedesignHQ

The Optimal Path — Episode 7 💫 In this new ep, @ash_oliverrr is joined by the founder of Yet Another Studio, @beh_zod to talk about how to build organizations that learn and make better decisions ✍️🧠 Take a listen 🎧⤵️ buff.ly/35UtkEg

April 7th 2022

5 Retweets11 Likes

Maze also boasts research legend Behzod Sirjani (Founder of Yet Another Studio and ex- Slack/Facebook) as an advisor.

⚡Easy access to value

Frictionless access becomes the bridge between a well-designed product and well-earned top of the funnel - medals Maze claimed in the last two sections.

🤝 Integrations… with Figma, Adobe XD, InVision (remember when they were an InVision testing tool?), Marvel, and Sketch, positions Maze downstream of most of (rounded to all 😂) the designing and prototyping in the world. And a few clicks is all that it takes for a well-informed Product Manager/ Designer to test their creation on Maze.

Figma @figma

✨ New: We now integrate with @mazedesignHQ to help test your designs earlier and more often. Import prototypes from Figma into Maze for usability testing by just copying and pasting a link. Test designs early and often with the new Maze integrationNow user testing is easier and faster with Figma and Maze’s new product integration.figma.com

January 30th 2020

55 Retweets331 Likes

📚 Templates: Drawing from Notion and Airtable’s playbooks, Maze offers ready-to-use templates cutting down the time to value for a user who is on the lookout for specific use cases.

🆓 Freemium pricing: The free tier drives bottom-up growth converting inquisitive solo users to loyal champions of the product setting up a land-and-expand motion for the product.

🏢 Enterprise: The enterprise offering comes packed with priority support, legal blocks, dedicated success resources, and handheld onboarding ensuring that the account is guided to value - as fast as possible.

Access to value at Maze is orchestrated by a Growth team, which executes hand in hand with the revenue function.

🐳 Growth Pods - Acquire, Activate & Monetize

The Growth function (mentored by Elena Verna, ex SVP @ Surveymonkey) at Maze is organized into three teams - Growth Marketing (Marketing), Acquisition and Activation (Product), and Monetization (Product).

“In my first 6 months at Maze with the Growth & Monetization team, we have managed to increase 3-month net-dollar retention by 80%, increased Maze project creation rates by 20%, uncovered levers that impacted ASP by 30-35% (in both directions!) and registered many more learnings that will help us deliver a much more valuable product for our users in the coming months.” - Luke Vella, Sr. Growth PM @ Maze

Growth marketing: led by the VP of Marketing Bozena Pieniazek and Growth Marketing lead Ewa Stachowiak drives brand awareness, marketing campaigns, lifecycle management, and lead generation.

The product pods: are cross-functional teams led by Sr. Growth PM Luke Vella with dedicated Engineering and Design resources. The Growth teams follow an experimentative approach and drive in-product levers and metrics for acquisition, activation, and monetization.

While the Growth function drives product-led growth, a revenue team led by Will Paulus (VP - Sales) handles enterprise sales, sales-assist motion, sales development, and customer success.

⏩ ‘Reach’-ing out to the future

Maze continues to expand its product line up with the latest release being Maze Reach - a downstream addition for managing research participants within Maze (a CRM for research participants).

Jonathan Widawski @WidawskiJ

🚨🚨🚨🚨 REACH IS OUT 🚨🚨🚨🚨 Today is a great day at @mazedesignHQ — we just released Reach, our new Participant Management Platform. This is a massive step in delivering our vision to the world, come support us on Product Hunt to celebrate! producthunt.com/posts/reach-by…Reach by Maze - Send targeted product research campaigns, faster | Product HuntCurate your very own database of engaged research participants with Reach; where you can turn lists into segments and automatically capture audience insights as you send campaigns. Think CRM - just for product research.producthunt.com

March 29th 2022

20 Retweets84 Likes

The product roadmap also includes easier onboarding and newer testing methods, indicating that Maze’s product development engine is still fast at work, converting user insights and requirements to features. Headcount graphs are also shooting up with YoY growth rates of 150%+ (source: LinkedIn). We’re super excited to see how Maze scales up to create a world where experiences are shaped by the people who engage with them ❤️

Leave a comment

Share

Some housekeeping…

Is your mailbox trying to keep our content away from you! What can you do about it? Mark this email as ‘not spam’ or move it from your promotions to the primary folder It’s very easy!

Thanks again, and please tell a few friends if you feel like it.

Originally published on the Toplyne blog