The Latest from SaaStr: Your Customer Success Team Probably Really Are Just Gap Fillers

THE LATEST FROM SAASTR

By Jason Lemkin  · Monday, October 10, 2022 | Growth

So as I’ve written about before, I’ve interviewed a ton of folks for CS roles in the past 12 months.  Most for SaaStr itself (a lot of learnings there, but we have $30m+ of sponsors to keep happy), but also for a number of my investments and more.

And most of these CS execs and I share the same frustration: their job is mainly reactive.  That’s not what they want, or I want, but it’s a fact.

DEAR SAASTR

By Jason Lemkin  · Monday, October 10, 2022 | Leadership, Q&A

You can do OK with a so-so founding team, but you can’t do great. And great individuals do not necessarily make great co-founders. So slow this part down.

We’re all in a rush, but you can go so, so much further, and with so much less stress and drama, if you truly have a great co-founder.

NEW VIDEO

By Amelia Ibarra  · Monday, October 10, 2022 | Marketing, Sales

Over the last three years, the United States economy has shifted drastically. The economic landscape of today differs greatly from what it was even a few short months ago. From a venture capital perspective, there’s now a premium on driving efficient growth rather than growth at any cost.

Jon Perera, CMO at Highspot, says the place to start is sales and marketing alignment—a system that aligns strategy, communication, execution, and goals between the two departments.

Throughout his many years working and learning at companies like Adobe and Highspot, Perera has built a five-step roadmap to help others achieve this alignment. 

SAASTR EVENTS

Top SaaStr Content

By Jason Lemkin  · Sunday, October 9, 2022 | Growth

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos.

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