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The Business of Cannabis conference.
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November 13, 2023

Retail Brew

Listrak

It’s Monday, and while we like hard news as much as you do, here’s some soft news: Nerf—the brand that since 1969 has had parents saying, “Yes, on second thought, you can play ball in the house”—was just inducted into the National Toy Hall of Fame. This year’s inductees also include Cabbage Patch Kids, the Fisher-Price Corn Popper push toy, and—wait, are these toys?—baseball cards.

In today’s edition:

—Andrew Adam Newman, Erin Cabrey, Katishi Maake

STORES

This bud’s for SKU

Ronit Pinto, Vladimir Bautista, Jeffrey Hoffman, and Ariel Palitz sit onstage at the Business of Cannabis conference From left: Ronit Pinto, Vladimir Bautista, Jeffrey Hoffman, and Ariel Palitz at the Business of Cannabis conference. Andrew Adam Newman

Along with storing cannabis and accouterments like pipes and rolling papers, a proper stash box has a lock, too, to keep it safely away from kids and pets.

After attending the Business of Cannabis Conference in New York, where there was much to learn for budding retail cannabis entrepreneurs and industry veterans alike, we left with a bunch of useful tidbits.

So here’s a stash box of insights we scored at the conference:

New Yorkers consume a lot of cannabis

In New York, a law legalizing the sale of cannabis in retail stores for recreational consumption didn’t pass until 2021. But New Yorkers had already been partaking for generations when they bought it from dealers like The Guy.

“New York has been arguably the capital of cannabis consumption for decades,” David Hess, president and co-founder of Tress Capital, which invests in cannabis companies, said during a panel. “The community is here, the consumers are here, and the brands are here, and this is something we’re excited to get behind.”

New York City consumes more cannabis than any other city in the world, about 62.3 metric tons annually, according to data from the Center for Advancing Health.

Keep reading here.—AAN

     

TOGETHER WITH LISTRAK

On that goal-getter grind

Listrak

You’ve got your business plan, your marketing strat, and your 2024 rev goals. Now all your brand needs is a tech partner to help you deliver results and smash your goals.

Say hello to Listrak, the customer engagement experts for cross-channel digital marketing that want to see you succeed. They commissioned a whole study from Forrester Consulting to give you a data-backed approach to driving revenue and reducing spend for your biz.

Want a sneak peek of these stats? On average, Listrak clients see:

  • 45% increase in email revenue
  • 40% increase in SMS revenue
  • 20% savings in marketing team time
  • 35% savings in total solution cost

Read the full study to get more deets + hear firsthand accounts from the retailers and brands that love Listrak.

E-COMMERCE

The cart of something new

Instacart banner on the New York Stock Exchange Francis Scialabba

In its first earnings call since going public in September, Instacart reported earnings that beat expectations, as chair and CEO Fidji Simo discussed its advantages in the competitive grocery delivery market and the growth of its advertising business.

The company’s total revenue in the third quarter was up 14% year over year to $764 million, made up by $542 million in transaction revenue and $222 million from advertising and other revenue. Its gross transaction value (GTV) rose 6% YoY to $7.5 billion. The company reported a net loss of $2 billion, but said it currently has $2.2 billion in cash.

Instacart, which partners with 1,400+ retail banners across more than 80,000 store locations, said it completed 265 million orders over the last 12 months, with average consumer spend of more than $100 per order, “which is a key element to unlocking profitable unit economics,” Simo said.

Keep reading here.—EC

     

OPERATIONS

Earn it

Macy's sign. Michael M. Santiago/Getty Images

Welcome back, everyone. We have a bit of a special edition this week because there are so, so many earnings calls right ahead of the very important holiday shopping season. Let’s dive right in.

Macy’s: Macy’s Q3 earnings report goes live this Thursday. CEO Jeff Gennette said in August that consumers were facing economic constraints, as evidenced by higher credit card balances and the return of student loan repayments.

The Home Depot: The home improvement retailer reports Q3 earnings Tuesday, and is coming off one of its best quarters in recent memory, albeit with some caveats. It was the first quarter in the last three in which the company beat Wall Street’s expectations, but the retailer also tempered its yearly outlook in anticipation of a YoY drop in sales, largely due to consumers shying away from big-ticket items.

Keep reading here.—KM

     

TOGETHER WITH HSBC

HSBC

Accessibility apparel: Ready for a heartwarming story? HSBC partnered with school uniform brand French Toast to support their adaptive fashion line made for all students, including those with disabilities. Learn more about their work.*

VIRTUAL EVENT

Supply chain solutions unveiled

Supply chain virtual event promo. Morning Brew

2020 had us all playing detective with our delayed packages, but now it’s time to uncover the secrets of supply chain success. Join us for a conversation with Corey Farrell, COO of Misfits Market, as we reveal industry innovations and sustainability surprises. Register today!

SWAPPING SKUS

Today’s top retail reads.

Poultry in motion: How Thanksgiving turkeys, with prices down 16% from last year, will be flying off shelves. (Yahoo!)

Warm beer: Brewers, farmers, and scientists are responding to the threat climate change poses to hops and barley crops. (Associated Press)

Self destruct: Why Booths, the UK supermarket chain, is eliminating most of its self-checkout. (BBC)

Trailblazer tales: Embarking on an omnichannel transformation? Get insights and advice from retail brands and leaders who’ve already made the journey in NewStore’s latest e-book, Mastering the Art of Omnichannel Transformation. Grab your copy.*

*A message from our sponsor.

HOT TOPIC

At the mall, it’s where band tees are the only tees. In Retail Brew, it’s where we invite readers to weigh in on a trending retail topic.

Dior has introduced perfume for babies, Bonne Étoile, that costs $230. It’s a mild perfume that doesn’t contain alcohol, and is meant to mark what the brand calls a baby’s “very first step into fragrance.”

You tell us: If you had a baby and someone gave you a $230 baby fragrance—with a gift receipt—what would you do? Cast your vote here.

Circling back: Last week, we told you about DoorDash testing a new screen on its app that will warn customers they may have to wait longer for their food if they don’t tip. So we asked if you think consumers who don’t tip when they order on delivery apps should face longer delivery times.

Most of you (58.3%) thought no, consumers who don’t tip should not face longer wait times. Another 37.5% thought that non-tippers should face longer delivery times, while 4.2% didn’t know or weren’t sure.

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