Failure is the world's greatest teacher.

"Speak when you are angry and you will make the best speech you will ever regret." — Ambrose Bierce 

Leadership starts with you, not the people you lead.

A crucial conversation is a discussion between two people or more where 1) stakes are high 2) opinions vary 3) emotions run strong.

Don't try to control people; learn to serve them.

You become a better leader when you become a better listener.

Your smile

Your attire

Your handshake

Your vocabulary

The best gift you can give someone is "opportunity."

The mind is a wonderful thing to change.

I wouldn't be caught dead without a book.

"Conformity is the jailer of freedom and the enemy of growth." —John F. Kennedy

With humility and an open mind, it's always possible to learn more.

Everybody knows something you don't. Listen and hear.

Never forget who believed in you when you had nothing.