How to automate your feedback and sharing

Ask your customers, "How likely is it that you would recommend [your service] to a colleague?" with a 0-to-10 point rating scale.

You’ll get:
Promoters (score 9-10). Ask them to share your stuff.
Passives (7-8). Ask them one thing you can do to get them to score you a 9 or 10.
Detractors (0-6). Ask them about one thing you should fix first.

Source: baremetrics.com


Cheers,
Charlie Patel ;)



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