Inside Intercom - Recognizing the future

Hi there,

The 2002 sci-fi classic Minority Report brought us futuristic floating computer interfaces and obligatory Tom Cruise chase sequences, but it also popularized the concept of the “precog,” a crime prevention system that relies on gifted beings who could anticipate serious offenses before they are committed.

While we patiently wait for translucent gesture-based UIs and floating cars to arrive, perhaps it is the apparently impossible concept of the precog that actually holds most promise – after all, pre-emptively identifying and resolving issues before they arise is fast becoming a reality for sophisticated customer support teams.

This week, find out how you can move your customer support team from an exclusively reactive approach to include more proactive support as part of the Conversational Support Funnel, and what that might mean for broader support efficiency and resolution rates.

This proactive approach is also recommended by Zapier’s VP of Customer Support and Success, Pam Dodrill, whose team carefully monitors for early warning signs of potential issues among customers. Pam shares this and more insights from her 25-year career in the new episode of the Scale podcast – check it out to discover more.

Enjoy,

Messaging apps that help you understand and talk to your customers.

Intercom | 55 2nd St. | San Francisco, CA 94105

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