Saas Marketer - Founders doing customers support?

Founders doing customer support?

CBM is back...

Sep 15

The story starts approximately 18 months ago...

It's a Saturday in May 🔆

And for some reason, I'm not having fun with my friends... I am writing up the next case study for the SaaS Marketer community. It's on a #SaaS business called Riddle.

So of course... I need to check this out.

I head to their site, ping open the live chat to ask a question and BOOM.

Boris (their founder replies). WTF.

I actually end up chatting to both founders through their live chat. Mike was slightly delayed as he was at a BBQ.

This is super interesting - why are these guys on customer support? 🤷‍♂️

So I had to bring Mike onto the Confessions Of A B2B Marketer podcast to understand more...

👉 Who does customer support at Riddle?
👉 Why can I reach the founders on chat on a Saturday?
👉 What impact is this "support obsession" having on their business?

Link to full episode here 👇👇👇

Check Out The Full Episode

I hope this email was valuable… remember for ALL feedback and questions, just hit reply to this email, I read and respond to them all!

Keep growing,
Tom - SaaS Marketer

P.S.

Over the past 12 months we've grown from one client for our "done for you" B2B podcast service to nine...

Here's some feedback from Jonathan Fishman - Head Of Marketing at Storemaven (SaaS/service in the mobile growth space):

"I’m surprised with how well and smooth you run this process according to the strategy that we’ve set."

They are about to close a deal with their first podcast guest which I assume will generate a pretty good ROI on all they have spent on us.

If you are OR have ever considered running a podcast for your SaaS or service business, reply to this email with "GAME" and we can set up a time to chat ;)

© 2020 London, United Kingdom

You opted in by signing up, attending an event or through divine intervention.

If you really want to break our heart => Unsubscribe

Saas Marketer - Founders doing customers support?

Older messages

sneezing

How Bonjoro Grew To Over 40,000 Users With Earned Media

bCast is on AppSumo

The Impact Of Freemium with Kieran Flanagan

My dog's mating strategy

You Might Also Like

Which fintechs will IPO in 2025?

🗞 What's New: Top takeaways from Sam Altman's "Reflections" blog

Meta surrenders to the right on speech

[CEI] Chrome Extension Ideas #172

Alpine Pod & a Playful Fight 🏔️

Our guide to sale multiples 👉

What to Watch in 2025

Growth Newsletter #231

A guide to AI prototyping for product managers

💝 How to uncover opportunities hiding in plain sight...