Hey there,

With the US electorate going to the polls right now, there is a lot to be preoccupied with. So if you’re looking to keep busy, then this week’s podcast should prove to be a fascinating distraction.

In a wide-ranging discussion, Karen Peacock, our CEO, and Des Traynor, our Co-Founder and Chief Strategy Officer, reflect on their respective Intercom journeys and how strong values backed by individual action can fuel change and foster community on both an organizational and societal level. Among their observations is this, from Des: “Where the easiest thing to do is to do nothing, the harder thing might be to do a lot, and it might take a lot out of you, but the question is, what sort of person are you?”

So lean into those challenging situations and problems. Go actively out of your way to achieve set goals, and let your values be your North Star in times of crisis.

Take care,

The Conversational Support Funnel Toolkit

Described as “educational, digestible, and easy on the eyes,” our Conversational Support Funnel Toolkit appeared in Coda’s newsletter as a staff favorite. Check out the toolkit to make efficient, personal support a reality for your team.

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