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The Latest From SaaStr: I Never Lost a Customer I Actually Visited

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By Jason Lemkin · Saturday, February 27, 2021
 
     
 

There’s a lot to talk about in customer success about churn, and about upsells.  Together, they are one of the most critical topics in recurring revenue business models. To all that, I...
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The post I Never Lost a Customer I Actually Visited appeared first on SaaStr.

  
     
 
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By Jason Lemkin · Friday, February 26, 2021
 
     
 

We run SaaStr on Notion so we’re super excited Ivan Zhao is joining us at SaaStr Build on March 9-10!! It’s gonna be Fire! Sign up for FREE here.

The post Come Hear and Meet CEO of Notion, Ivan Zhao, at FREE SaaStr Build Mar 9-10!! appeared first on SaaStr.

  
     
 
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By Amelia Ibarra · Friday, February 26, 2021
 
     
 

Tim Kopp, CEO and executive chairman of Terminus shares how net retention revenue fueled their growth and recent series C funding.

The post The Playbook to Boosting Net Retention Quickly with Terminus appeared first on SaaStr.

  
     
 
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By Brendon Cassidy · Friday, February 26, 2021
 
     
 

Brendon Cassidy, my VP of Sales wrote a version of this piece a while back.  It had 2,398 likes and clearly hit a chord with people.  I though an updated...
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The post 10 Rules to Being a VP of Sales in a Startup appeared first on SaaStr.

  
     
 
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By Jason Lemkin · Thursday, February 25, 2021
 
     
 

Q: Should sales reps be compensated differently based on how much prospecting they do? For example, if all of their leads come inbound (without effort on their part) should they...
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The post Should You Pay Reps More For Deals They Hunt Themselves? Sometimes. Here’s When. appeared first on SaaStr.

  
     
 
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By Jason Lemkin · Thursday, February 25, 2021
 
     
 

Ah the VP of Sales.  The toughest hire.  Such a high failure rate.  I want to help. So this is the third in our series.  The first post is What...
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The post The 48 Types of VP Sales. Make Deadly Sure You Hire the Right One. appeared first on SaaStr.

  
     
 
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Create Forecasts, Schedules and Analytics in Minutes 
By Amelia Ibarra 

As you scale, a support ops application can help you create forecasts, schedules and analytics quickly to help you grow your customer support team thoughtfully and efficiently. Learn more about the benefits of Assembled.
 
 
 

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