The Latest From SaaStr: I Never Lost a Customer I Actually Visited

	I Never Lost a Customer I Actually Visited

	By Jason Lemkin · Saturday, February 27, 2021

	There’s a lot to talk about in customer success about churn, and about upsells.  Together, they are one of the most critical topics in recurring revenue business models. To all that, I... Continue Reading The post I Never Lost a Customer I Actually Visited appeared first on SaaStr.

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	Come Hear and Meet CEO of Notion, Ivan Zhao, at FREE SaaStr Build Mar 9-10!!

	By Jason Lemkin · Friday, February 26, 2021

	We run SaaStr on Notion so we’re super excited Ivan Zhao is joining us at SaaStr Build on March 9-10!! It’s gonna be Fire! Sign up for FREE here. The post Come Hear and Meet CEO of Notion, Ivan Zhao, at FREE SaaStr Build Mar 9-10!! appeared first on SaaStr.

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	The Playbook to Boosting Net Retention Quickly with Terminus

	By Amelia Ibarra · Friday, February 26, 2021

	Tim Kopp, CEO and executive chairman of Terminus shares how net retention revenue fueled their growth and recent series C funding. The post The Playbook to Boosting Net Retention Quickly with Terminus appeared first on SaaStr.

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	10 Rules to Being a VP of Sales in a Startup

	By Brendon Cassidy · Friday, February 26, 2021

	Brendon Cassidy, my VP of Sales wrote a version of this piece a while back.  It had 2,398 likes and clearly hit a chord with people.  I though an updated... Continue Reading The post 10 Rules to Being a VP of Sales in a Startup appeared first on SaaStr.

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	Should You Pay Reps More For Deals They Hunt Themselves? Sometimes. Here’s When.

	By Jason Lemkin · Thursday, February 25, 2021

	Q: Should sales reps be compensated differently based on how much prospecting they do? For example, if all of their leads come inbound (without effort on their part) should they... Continue Reading The post Should You Pay Reps More For Deals They Hunt Themselves? Sometimes. Here’s When. appeared first on SaaStr.

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	The 48 Types of VP Sales. Make Deadly Sure You Hire the Right One.

	By Jason Lemkin · Thursday, February 25, 2021

	Ah the VP of Sales.  The toughest hire.  Such a high failure rate.  I want to help. So this is the third in our series.  The first post is What... Continue Reading The post The 48 Types of VP Sales. Make Deadly Sure You Hire the Right One. appeared first on SaaStr.

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Create Forecasts, Schedules and Analytics in Minutes  By Amelia Ibarra

As you scale, a support ops application can help you create forecasts, schedules and analytics quickly to help you grow your customer support team thoughtfully and efficiently. Learn more about the benefits of Assembled.