The Latest From SaaStr: 5 Interesting Learnings from Bill.com at $220,000,000 in ARR

	5 Interesting Learnings from Bill.com at $220,000,000 in ARR

	By Jason Lemkin · Friday, April 23, 2021

	https://t.co/i0kR6wk7Jh's NRR @ IPO: 110% from SMBshttps://t.co/i0kR6wk7Jh's NRR now: 121% from SMBshttps://t.co/i0kR6wk7Jh's new customer growth @ IPO: 21%https://t.co/i0kR6wk7Jh's new customer growth now: 27% Treat SMBs right, they grow forever They're... Continue Reading The post 5 Interesting Learnings from Bill.com at $220,000,000 in ARR appeared first on SaaStr.

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	Outsourcing Support is a Lot Better Than Not Providing Support at All

	By Jason Lemkin · Friday, April 23, 2021

	Q:  What are your thoughts on outsourcing customer support? There are certainly cons to traditional outsourced support vs. highly trained support that works right inside your company. But I’d think... Continue Reading The post Outsourcing Support is a Lot Better Than Not Providing Support at All appeared first on SaaStr.

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	Gorgias: Only 1.3% Of Us Actually Provide Top-Tier Customer Support

	By Jason Lemkin · Thursday, April 22, 2021

	Gorgias recently did a very interesting deep dive on its 6,000+ customers for its help desk and contact center solution.  Gorgias is 100% focused on e-commerce vendors, and not SaaS... Continue Reading The post Gorgias: Only 1.3% Of Us Actually Provide Top-Tier Customer Support appeared first on SaaStr.

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Dilution is Not the Solution   By Amelia Ibarra

Power your SaaS with subscriptions. Learn how our partners at Capchase can provide funding for a full year of recurring revenue on day one. Unlock the cash tied up in monthly and quarterly-paid contracts.

Tips to Maximize Revenue in Every Deal By Amelia Ibarra

Feeling the pressure to accelerate the quantity and speed of your deals? Speed up your contract proposals from 20 minutes to 5 with the push of a button.  Learn how to speed up your sales process and maximize your revenue through our partners at Conga.