Product Habits - How Stripe scaled

 Hiten's Pick 

A Common Trait in Those Who Succeed Repeatedly

I saw this tweet from Kunal Shah last week and couldn't agree more: "A common trait in all those who repeatedly succeed in startups, comedy, investing, products, marketing is extraordinary ability to distill insights." This is one of those commonalities no one talks about, but you'd be hard-pressed to find a successful person who can't spot essential insights. What are some other traits you've noticed in repeatedly successful people? 

 Business 

The Decision-Making Pendulum

Many startups get lost in the decision-making process and end up swinging too far in one direction, using a lot of authority, or trying too hard to seek consensus. This is a thought-provoking read on why leaders should be more flexible in their decision-making styles. Ultimately, it creates a healthy organization where things move along while everyone still has a voice to share opinions and objections. 

When Multi-Level Marketing Met Gen Z

The business world has long made fun of multi-level marketing companies, but it's hard to argue that many end up being successful and attracting a cult following. So many changes are happening fast in the working world, and a particularly fascinating one is the collision of Gen Z and MLM. This story will give you perspective on the shift

 Product 

The Secret to a More Strategic Product Roadmap

Startup success largely depends on the speed and quality of your decision-making. But here's the dilemma at many startups: The slowest way to build products is by testing everything with customers, while the fastest feedback loop is making intuitive product decisions. The good news is there's a way to build a customer-centric company without slowing things down too much. Here's how

Scaling the Practice of Software Architecture

Software architecture refers to the structures and systems behind the software, from diagram-drawing to non-coding. As important as it is, many traditional processes break down in practice. Try this method instead to build strong bones for your software product. 

 Marketing & Sales 

The Best Way To Set Marketing Priorities

As the year winds down and many teams start planning for 2022, this is a must-read for marketers. There will never be a shortage of marketing ideas, but success belongs to those who know how to select and prioritize the ones that will drive the most significant impact. You'll appreciate the methodical prioritization method laid out in this article as you think through how to approach your marketing efforts next year.

A Founder's Guide to Community

Every few years, the concept of building a startup community trends again—but the interest comes in waves. I think it's because it takes a herculean amount of time and effort to create an authentic one from the ground up. David Spinks wrote the ultimate founder's guide to creating community, and I highly recommend reading this before you commit to the journey of building your own.

 Growth 
How Stripe Scaled

Claire Hughes-Johnson is the former COO at Stripe and VP at Google. She's got an incredible breadth and depth of operational insight, so I found this conversation with her on how Stripe scaled to be fascinating. It covers everything from its original six-month goal planning process and input method tracking to internal meeting structures and manager guides. Check out the highlights here.

It's Time for a Landing Page Refresh

Your landing page will either bottleneck your company's growth or drastically drive revenue. Alex Garcia has optimized over 300 landing pages and shares his best tips for increasing your conversion rate. I highly recommend applying this advice—you'd be shocked by how much clarity and growth these simple changes can produce.

 Management 
The Ultimate Customer Support Tech Stack for 2022

The majority of support teams aren't happy with their current tech stacks. This is a problem because customer support can only be as effective as the technology it lives on. If this is an area of business you want to make foolproof, read this guide. Figure out your strategy first, and build a sound tech stack as soon as you have clarity. 

Why Everybody Is Hiring, But No One Is Getting Hired

There were a record number of job openings in 2021, but people looking for the right opportunities had a difficult time finding them. What gives? This year highlighted how broken the American hiring system is, and something needs to change. Start by making your hiring process more human

 Insight of the Week 
60 Best Gifts for Tech Lovers

It's the season for gift-giving, and we've all been on the receiving end of a present we're never going to use. So if you want to avoid being the bad gift giver this year, check out this list of gifts that fellow tech lovers will actually enjoy. Most are under $100—but be warned, you'll probably end up buying something for yourself, too.



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Older messages

Becoming a better decision-maker

Monday, November 29, 2021

If you're responsible for making decisions, you're also responsible for explaining the thinking behind them. Hiten's Pick Being a Responsible Decision-Maker I'm with Ray Dalio—if you

How to solve problems fast

Monday, November 22, 2021

If you want to solve problems quickly, focus on the solution and dissect the problem later. Hiten's Pick How To Solve Problems Fast Whenever there is a problem, people focus on what, how, and why

documents leaks and data breaches

Thursday, November 18, 2021

We've investigated the biggest document leaks and data breaches from the past five years. Find out what we learned... I'm always seeing document leaks and data breaches in the news. So, I

Jeff Bezos on how to spend startup money

Monday, November 8, 2021

If all you have is one minute this week, watch this video clip of Jeff Bezos sharing his advice on how startups should spend their money. Hiten's Pick Successful Businesses Follow This Equation

quick question

Friday, November 5, 2021

Got a quick question for you: If you could wave a magic wand and get two hours of my time 1:1 with you, what would you want to do? If you could wave a magic wand and get two hours of my time 1:1 with

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