Retail Dive - Jan. 3 - Our favorite stories of 2021

Returns are the new growth strategy

To benefit from returns, retailers need to enhance the customer experience, optimize costs and preserve revenue, write Alvarez & Marsal's Michael Simoncic and Alfredo Lozano.

Finding Rae Dunn

Dunn's minimalistic approach to home goods has a community of collectors who hunt, and sometimes compete, for her products at off-price retailers.

Reebok was meant to be a 'Nike killer.' How the brand lost its No. 1 spot

In the '80s, Reebok was the top sports brand for a time. Now it's dwarfed by Nike and Adidas. We take a look at the history of the brand, through the lens of the people who were there.

The anatomy of a DTC exit

As direct-to-consumer brands grow their businesses, an exit is a logical next step. For some brands, that strategy is born before their products even hit the market.

Is Best Buy undermining its storybook turnaround?

Layoffs and flexing in stores have taken a toll, current and former employees told Retail Dive. As one said, "You can't have good customer service when you barely have any customer service reps."

Macy's Windy City blues

The department store is closing its Magnificent Mile location in Chicago. Some who remember Marshall Field's wish it had never arrived.

Snapchat bets big on augmented reality's e-commerce future

The social media app has been setting the stage to blend digital commerce with its AR capabilities.

Bain Made Takeover Approach for Retailer Boots, Times Reports

Victoria’s Secret Plans to Repurchase $250M in Stock; Reaffirms Guidance

China’s bookstores are booming — and their looks can matter more than their books

Walmart Sparks Public Outcry in China Over Products From Xinjiang

Predictions About Amazon’s Physical Retail In 2022