Best newsletters and posts about recent Forrester Consulting study tag
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9/22/2021 3:54:27 AM
Is your support tech stack future-ready?
Future-proof your support offering. Hey there, Customers are no longer willing to battle legacy support tools that don't understand their needs. Your support team shouldn't have to either. A
9/20/2022 4:04:27 AM
The #1 thing of good customer service: study
Today's hack 77% of customers say this is the most important thing a company can do to provide good customer service... According to a recent Forrester Consulting study, 77% of customers say that