Is your support tech stack future-ready?

Hey there,

Customers are no longer willing to battle legacy support tools that don’t understand their needs. Your support team shouldn’t have to either. A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy, found that only 37% of support leaders are happy with their current tools.

Ever-evolving trends mean that your customers – and your team – need a conversational solution that will grow and develop alongside them, and your company. Our newly published ‘Ultimate Modern Support Tech Stack’ guide dives into the support landscape; how it’s changed, and most importantly, how those changes can improve the experiences of your customers and your team.

We’ve explored the most important steps you can take to optimize your support tech stack, tools and integrations that will uplevel your team’s productivity, and tech stack strategies used by giants like Stripe, HubSpot, and Zapier.

The future is conversational,

What we've been writing

PREACH: A tone of voice framework for customer support

Jack Jenkins

PREACH: A tone of voice framework for customer support

It’s not what you say, it’s the way you say it. This framework will help you hit the right tone of voice when we’re chatting with your customers.

Write the rules of your game – Kevin Maney on designing your own category

Liam Geraghty

Write the rules of your game – Kevin Maney on designing your own category

The last decade has seen almost every industry disrupted by fresh ideas. Author Kevin Maney sees another way forward: creating new markets, and with them, new demand.

Announcing ‘The Ultimate Modern Support Tech Stack’ guide

Zara Burke

Announcing 'The Ultimate Modern Support Tech Stack' guide

Introducing our newly published guide! Learn how you can future-proof your support tech stack, explore top tech strategies, and more.

What we've been reading

8 questions you should always ask your customers for actually helpful feedback →

Your customers are your most valuable source of new ideas and improvements. Here are some questions that will give you the answers you need.

The best vacation has no itinerary →

It’s too easy to fill your time off with places and people to see, but the most valuable free time is often just that – completely free. Read Esther Perel’s take on a worthwhile vacation.

Bring the outdoors into your hybrid work routine →

Spending time in nature has countless benefits to mental and physical health. Here are three ways managers can make the most of hybrid and remote work routines to increase employee wellness.

Intercom is the world's first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.