Is your support tech stack future-ready?

Hey there,

Customers are no longer willing to battle legacy support tools that don’t understand their needs. Your support team shouldn’t have to either. A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy, found that only 37% of support leaders are happy with their current tools.

Ever-evolving trends mean that your customers – and your team – need a conversational solution that will grow and develop alongside them, and your company. Our newly published ‘Ultimate Modern Support Tech Stack’ guide dives into the support landscape; how it’s changed, and most importantly, how those changes can improve the experiences of your customers and your team.

We’ve explored the most important steps you can take to optimize your support tech stack, tools and integrations that will uplevel your team’s productivity, and tech stack strategies used by giants like Stripe, HubSpot, and Zapier.

The future is conversational,

Intercom is the world's first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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