Inside Intercom - ChatGPT is redefining intelligence

Hey there,

When OpenAI released ChatGPT to the world a few weeks ago, the reception was almost as striking as the AI chatbot itself – for once, both the eternal techno-optimists and the perennial tech-skeptics were equally staggered by its sheer power and uncanny output.

The online buzz was more than just the usual hype cycle – it was the sound of a paradigm shifting overnight. While the limits and flaws were unavoidable – ChatGPT is basically the world's most knowledgeable, confident bluffer – the potential for transformative change was even more obvious.

In a special episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor discussed ChatGPT with our Director of Machine Learning Fergal Reid, exploring what the technology might hold in store for us. How will it change customer support? How can we go about designing products around it? Will it rival the internet in terms of disruptive power? It's a great conversation, and certainly whets the appetite for what comes next.

For now, just enjoy the holidays, 

Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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