3 stages that cost you 85% of your customers

You already know that 85% of your customers will leave due to poor customer service.

But they won't do it all at once.
Here are the stages:

1. 17% will leave you after a single service mess up.
2. +40% will leave you after 2 blunders. That's 57% in total.
3. +28% will leave you after the 3rd mistake.

3 mistakes and 85% of your customers disappear.

What can you do today to address these stages for your startup or SaaS?

Source: neilpatel.com


Cheers,
Charlie Patel ;)



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