3 stages that cost you 85% of your customers
You already know that 85% of your customers will leave due to poor customer service.
But they won't do it all at once.
Here are the stages:
1. 17% will leave you after a single service mess up.
2. +40% will leave you after 2 blunders. That's 57% in total.
3. +28% will leave you after the 3rd mistake.
3 mistakes and 85% of your customers disappear.
What can you do today to address these stages for your startup or SaaS?
Source: neilpatel.com
Cheers,Charlie Patel ;)
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