New year, new heights of customer satisfaction

Hey there,

Even the best tools only perform well if they’re used in the right way. Live chat is one of the most powerful ways to upgrade your support offering, but if it’s not implemented in a way that works for your team – and your customers – you might be creating problems instead of solving them.

To offer great live chat customer support, you need to think carefully about what kind of chat support you want to offer, where you’ll offer it, and how chat fits in with the overall customer experience.

This week on Inside Intercom, our VP of Customer Support, Declan Ivory, dives into the benefits, best practices, and exciting examples of live chat at its peak. Not only that, but we’ve covered some tips for implementation that will help you see those benefits as soon as possible – things like setting expectations and empowering customers to self-serve.

Make 2023 the year of next-level customer experience, 

Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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