3-2-1: Loom, Rihanna, Counterintuitive CRO

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

Hey — It's Harry

Welcome to the seventy-eighth volume of Harry's Newsletter.

I'm sitting in a London cafe. Sipping a coffee. My elder brother is sitting opposite. Crunching a croissant.

He cuts fifty words and tells me it's a good issue. I call him “the reducer”.

Enjoy six short lessons...

Estimated read time: 2 minutes 19 seconds.

Before we begin... a big thank you to this week's sponsor.

• What if I told you Oatly built 16 sites in 2 months with Storyblok

• Their visual editor makes Wordpress look ancient.

• Whip up pages ridiculously fast. No bugging your devs.

Three Short Examples

1/ How Loom Created a Category

When Loom launched in 2016 it was called OpenVid. And it was just another “easy-to-use screen recorder”.

At the time all screen recorders walked the same and talked the same. No opinions, no personality.

Until, one day, Loom came up with a point of view:

1. The way remote teams communicate sucks.

2. Meetings are boring. Calls drag on. Email lacks personality.

3. The solution? Async video messaging.

And with that said a new category was created. Loom was no longer “just another screen recorder”. It was “video messaging for work”.

The wonderful thing about creating a new category is you haven't got any competitors. You make the rules. You own the language.

“Send a video message” quickly became “Send a Loom”.

Today, Loom's valued at $1.5bn. More than all the other unopinionated screen recorders put together. That's the power of positioning.

2/ My favourite indie rock band

Zendesk Alternative — A tongue-in-cheek five-piece set up by Zendesk to prevent competitors ranking for their brand name.

3/ WineList's pricing tiers

99% of pricing tiers ascend left to right: Cheap. Middle. Expensive.

Wine List is the 1%. A mistake? Nope.

Founder, Josh Lachkovic, had a theory:

We're anchored to the first number we see. And we scan left to right. So a more expensive left price makes your right price appear cheaper.

In layman's terms, £99 feels cheaper when you see £189 first.

He ran A/B tests and (to my surprise) found a statistically significant increase in overall conversions.

Two copywriting tips

1/ Storytelling tip:

Less “And's”. More “But's”.

2/ Two underrated words in copywriting: “If you...”

• Involves the reader

• Gives up control

• Let's them persuade themselves

One Favourite Tweet

* * *

If you like what you read please do “add to address book” or reply (it helps with deliverability). If you don't you can unsubscribe here.

See you next week — Harry

P.S. Mind rating this email — Grand / Good / Gunky

P.P.S. Song of the week

Enjoy the newsletter? Please forward to a pal. It only takes 20 seconds. Writing this one took 20 hours.

New round here? Welcome. Join the newsletter here (it's free)

You are receiving this email because you signed up for my newsletter.

Marketing Examples | Copywriting Examples | Unsubscribe | London, SW19 5AE

3-2-1: Loom, Rihanna, Counterintuitive CRO

Older messages

3-2-1: Parallelism, Languaging, Wooly hats

3-2-1: A six-word email, Big Bertha, Writing tips

3-2-1: Viral Chocolate, CRO tips, 3am videos

3-2-1: Marketing Examples is BACK!

3-2-1: Simple CTA trick, Popup comparison, Free razor blades

You Might Also Like

Hack retention like unicorns do

The Profile: The CEOs attending psychedelic retreats & the crypto founders getting ‘debanked’

🤔A lingering suspicion...

Marketing Weekly #211

Salesforce Now Hiring 2,000 Sales Execs To Sell AI

Sunday Thinking ― 12.22.24

Chokepoints in the AI boom

Brain Food: The Right Grip

🤖 Google Search “AI Mode” Dropping Soon

🦄 12 spicy takes