Product Habits - How Ramp builds product

Trust the Timing of Things

Dharmesh Shah tweeted a great reminder this week. He said when you do something that works, it's natural to think you should've done it sooner. Maybe you're right, but it's worth remembering that the outcome might've been different if the timing changed. The world wasn't the same world, and you weren't the same you. Trust in the timing of things. 

Most People Haven't Used ChatGPT

Even though the open-access online chatbot is the fastest-growing web application in history, amassing more than 100 million monthly users in the first two months of launch, only 14% of U.S. adults have tried ChatGPT. Currently, there are meaningful demographic differences connected to app awareness. It's worth watching how these trends develop over the next few years. 

The Hard Truth About Building Products With LLMs

Undoubtedly, there's a lot of hype around building products with Large Language Models (LLMs). But the reality is far less glamorous. One of the most important things to remember is that an LLM isn't a product—it's an engine for features. This read is a good reality check for anyone building something with an LLM. 

How Ramp Builds Product

Ramp is one of the fastest-growing SaaS companies of all time, hitting a $100 million run rate in just two years. They focus on providing corporate cards and a spending management platform to help startups save money. The company has a revolutionary approach to product building—check out this playbook about how they focus on velocity, efficiency, first principles, and more. 

Using Generative AI To Unlock Probabilistic Products

Generative AI is leading us into an age of probabilistic products with non-deterministic and emergent attributes. Social networks are an excellent example because you can't perfectly predict behaviors, but you can observe them. Here are some interesting thoughts on how this trend might evolve in the near future. 

Email Marketing for SaaS

Email continues to be one of the best ways to connect with an audience, but given the noise, your email strategy needs to be best-in-class to get meaningful results. This in-depth guide will walk you through some of the things you can do to uplevel your marketing efforts–from segmenting your email list to maximizing the ROI of campaigns. 

Early Thoughts on Marketing From a Developer

One of the common mistakes developers make when building products is that they tend to put marketing efforts aside. There is an inherent belief that the product will win on merit alone. Unfortunately, that rarely works at scale. If you're a developer, keep this list of ideas in mind as you build. 

Six CEO Lessons To Help Your "Teenage Startup" Thrive

When scaling a company from double-digit to triple-digit ARR territory, you must make a handful of critical changes as a leader. This article describes six of them in detail. A few of the most important ones: Find your communication rhythm and plan for increasing role specialization.