[Guide] How customer service metrics are evolving in the age of AI

AI Customer Service Metrics Guide

Hi there,

For the best support teams, rigorous reporting on key metrics is essential.

But with AI transforming customer service as we know it, how should support leaders adapt their core metrics to get a true measure of success in this new era?

Our hot-off-the-press guide covers the key areas and metrics that will be impacted by these changes, along with our tips for adapting your reporting approach.

Intercom Resource Page - What you'll learn

Best,
Declan Ivory
VP of Customer Support, Intercom

 
 
Intercom
Intercom
Intercom
Intercom
----------
© 2023 • Intercom • 55 2nd St • San Francisco • CA • 94105

This email was sent to you.
If you no longer wish to receive these emails you may Unsubscribe.

Privacy Policy

Older messages

Is AI making customer service more personal?

Sunday, September 17, 2023

Customer expectations are on the rise – are you ready? | The Intercom newsletter Hi there, As a customer support leader, you'll know that customer expectations around personalized support have

Uncovering the AI opportunities in your business

Sunday, September 17, 2023

An interview with AI educator Kavita Ganesan | Intercom Inside Intercom: Kavita Ganesan AI educator Kavita Ganesan on uncovering AI opportunities in your business Hi there, If you're ready to start

Is AI disrupting your workforce management?

Thursday, September 7, 2023

Learn how Intercom is adapting our WFM for AI Mastering workforce management in the age of AI Hey there! Is AI disrupting your team's workforce management? The support landscape is evolving quickly

Checklist: choosing the right AI bot

Monday, September 4, 2023

The 9 questions you need to ask The AI Bot Buyer's Guide. Download Now → Hi there, When you're dealing with an entirely new form of technology, how do you even begin to find the right tool?

Get Your Team Excited About AI

Wednesday, August 30, 2023

How To Bring Your Support Team Along On The AI Journey |The Intercom newsletter Hey there, Many support leaders are ready to embrace AI with open arms. In fact, our recent survey of more than 1000

You Might Also Like

🎙️ New Episode of The Dime Post-Harvest Cultivation Secrets to Maximize Terpenes ft. Jack Grover

Thursday, November 21, 2024

​ ​ It's that time again, folks! MJBizCon is right in front of us – whether you're cultivating, manufacturing, providing services, or building a brand – Vegas has something special just for you

Trump Administration Considers Appointing First Crypto Czar

Thursday, November 21, 2024

Plus Microstrategy Jumps 600% YTD Raising $2.6B in Convertible Debt ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

Marketing Across Generations

Thursday, November 21, 2024

We surveyed 11004 people in different age groups to see their preferred social platforms. Then we surveyed 6637 people in different age groups to find out what type of content they like to engage with.

The Arguments For Not Raising at a Unicorn Valuation

Thursday, November 21, 2024

There are significant downsides to raising at $1B. Especially today To view this email as a web page, click here saastr daily newsletter The Arguments For Not Raising at a Unicorn Valuation By Jason

👏 Forbes & Co. Finally Get Clapped

Thursday, November 21, 2024

This edition is brought to you by FATJOE's Black Friday sale! 🔥 ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

On Choosing Inbound Platforms

Thursday, November 21, 2024

Master these platforms to transform your inbound marketing strategy. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

Accel-backed Cyera hits $3B valuation

Thursday, November 21, 2024

Europe's VC valuations snap back; VC nets a record in fish farming; Vista seals LogicMonitor stake sale Read online | Don't want to receive these emails? Manage your subscription. Log in The

🔔Opening Bell Daily: NVDA beats, then falls

Thursday, November 21, 2024

Nvidia's record-breaking earnings report somehow failed to satisfy Wall Street. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

On Choosing Inbound Platforms

Thursday, November 21, 2024

Master these platforms to transform your inbound marketing strategy. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

Comparison is A Thief

Thursday, November 21, 2024

Shopping will never be the same. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌