[Guide] How customer service metrics are evolving in the age of AI

AI Customer Service Metrics Guide

Hi there,

For the best support teams, rigorous reporting on key metrics is essential.

But with AI transforming customer service as we know it, how should support leaders adapt their core metrics to get a true measure of success in this new era?

Our hot-off-the-press guide covers the key areas and metrics that will be impacted by these changes, along with our tips for adapting your reporting approach.

Intercom Resource Page - What you'll learn

Best,
Declan Ivory
VP of Customer Support, Intercom

 
 
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