15 new or evolving metrics for measuring customer service
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Which AI chatbot is right for your team?
Tuesday, October 24, 2023
69% of support leaders plan to invest more in AI–like chatbots–in the year ahead | Intercom Hi there, Earlier this year, we surveyed over 1000 customer service professionals and found that 69% plan to
[Guide] How customer service metrics are evolving in the age of AI
Thursday, October 19, 2023
Plus, new metrics to track and tips for leaders | AI Customer Service Metrics Guide Hi there, For the best support teams, rigorous reporting on key metrics is essential. But with AI transforming
Is AI making customer service more personal?
Sunday, September 17, 2023
Customer expectations are on the rise – are you ready? | The Intercom newsletter Hi there, As a customer support leader, you'll know that customer expectations around personalized support have
Uncovering the AI opportunities in your business
Sunday, September 17, 2023
An interview with AI educator Kavita Ganesan | Intercom Inside Intercom: Kavita Ganesan AI educator Kavita Ganesan on uncovering AI opportunities in your business Hi there, If you're ready to start
Is AI disrupting your workforce management?
Thursday, September 7, 2023
Learn how Intercom is adapting our WFM for AI Mastering workforce management in the age of AI Hey there! Is AI disrupting your team's workforce management? The support landscape is evolving quickly
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