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[Guide] How customer service metrics are evolving in the age of AI
Thursday, October 19, 2023
Plus, new metrics to track and tips for leaders | AI Customer Service Metrics Guide Hi there, For the best support teams, rigorous reporting on key metrics is essential. But with AI transforming
Is AI making customer service more personal?
Sunday, September 17, 2023
Customer expectations are on the rise – are you ready? | The Intercom newsletter Hi there, As a customer support leader, you'll know that customer expectations around personalized support have
Uncovering the AI opportunities in your business
Sunday, September 17, 2023
An interview with AI educator Kavita Ganesan | Intercom Inside Intercom: Kavita Ganesan AI educator Kavita Ganesan on uncovering AI opportunities in your business Hi there, If you're ready to start
Is AI disrupting your workforce management?
Thursday, September 7, 2023
Learn how Intercom is adapting our WFM for AI Mastering workforce management in the age of AI Hey there! Is AI disrupting your team's workforce management? The support landscape is evolving quickly
Checklist: choosing the right AI bot
Monday, September 4, 2023
The 9 questions you need to ask The AI Bot Buyer's Guide. Download Now → Hi there, When you're dealing with an entirely new form of technology, how do you even begin to find the right tool?
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The Profile: The founder who lost $36 billion in one week & the professor protesting Columbia’s students
Sunday, May 5, 2024
And an update on my ill-fated half marathon... ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
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Sunday, May 5, 2024
"One day, you will look back on this day, and all you will see is magic."
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Sunday, May 5, 2024
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10 x Theories on Candidate Shortage, Gender composition of US tech workforce, the reinvention of Talent Acquisition and Telepresence as the working class remote.... ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
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Sunday, May 5, 2024
Today's hack 88% of shoppers will take the time to read a retailer's return policy 88% of shoppers will take the time to read a retailer's return policy. 38% are dissatisfied with the