JC's Newsletter - Member-led & customer-led
Dear friends,Every week, I’m sharing an essay that relates to what we are building and learning at Alan. Those essays are fed by the article I’m lucky enough to read and capitalise on. I’m going to try to be provocative in those essays to trigger a discussion with the community. Please answer, comment, and ping me! If you are not subscribed yet, it's right here! If you like it, please share it on social networks! This week, I'm trying to share a nuance that's quite challenging when you're building a business that serves multiple stakeholders and you want to serve them very well. How to encourage the team to think about this and not always optimize towards a single metric, which is sometimes advised to startups. Instead, try to understand how to bring nuance to manage the company for the various stakeholders we serve. It's really interesting and sparks significant debates. Member-led & customer-ledWe are a Member and Customer Led Company. What does that mean? It means we have two main stakeholders: the members and the companies, and we cannot optimize solely for one or the other. The world is more nuanced. The nuance for us is that we actually need to spend “half” of our time ensuring our members are very satisfied and the other half making sure our customers are very satisfied. Sometimes, there will be a conflict between the two, and it will be up to us to have the right discussions to determine how to optimize. We avoid making it at the expense of one or the other. Our job is to find elegant solutions that always optimize for both. It's not easy, but that's what innovation is, and that's what it means to navigate a complex world. Some good articles I have read this week👉 The Road to Self-Renewal: a speech by John Gardner delivered in 1990 to McKinsey & Company (Medium)
👉 How to Take Bigger, Bolder Product Bets – Lessons from Slack’s Chief Product Officer (First Round Review)
👉 8 Forecasts & Implications for the Years Ahead: 2024+ (Implications)
👉 Victor Lazarte, Peter Fenton - Purpose and Partnership (Join Colossus)
👉 CVS Health's Investor Day highlights the breadth of its model and upside it has in integrating retail, pharmacy, insurance, and care delivery (CVS)
Let’s talk about this together on LinkedIn or on Twitter. Have a good week! |
Older messages
Product innovation through “voice”
Tuesday, January 30, 2024
JC's Newsletter #20
Creating a brand platform
Tuesday, January 23, 2024
JC's Newsletter #205
Productivity gains and Parkinson’s law
Tuesday, January 16, 2024
JC's Newsletter #204
Health & “Joie de Vivre”
Tuesday, January 9, 2024
JC's Newsletter #203
AI will change the way we build product
Tuesday, January 2, 2024
JC's Newsletter #202
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