Build a world-class brand with social customer care

Marketing Leaders Who Aren't Focused On Customer Care Are Setting Their Brands Up To Fail
 
 

Marketing Leaders Who Aren't Focused On Customer Care Are Setting Their Brands Up To Fail

 
 
 
 

Marketing and customer care are two halves of the same whole, both vital to building and amplifying positive brand perception.

So why do so many marketing leaders continue to think of customer care as “another department’s problem?”

Sprout Social CMO, Scott Morris, emphasizes why customer service and marketing teams must be more aligned than ever to elevate their brand and gain a competitive advantage.

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Template: Social Media Customer Service Training Deck

Train your support team to understand the nuances of providing social customer care with this customizable deck. Equip teams with everything they need to know, including tips for helping customers across networks, escalating inquiries and navigating crisis moments.

 
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How to Turn Customer Care Into Your Competitive Advantage

To provide exceptional social customer care, teams need a sophisticated case management system and well-orchestrated workflows. Watch our on-demand webinar to see a live demo of Sprout's newest care solution Social Customer Care by Sprout Social and learn how it can future-proof your business.

 
 
 
 
 
 

Ready to build a winning care strategy? Our newly launched Social Customer Care by Sprout Social can help your brand deliver faster, personalized customer experiences. Book a demo to explore how Care by Sprout sets up your team to effortlessly delight customers, work smarter and outshine the competition.

 
 
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