Inside Intercom - How are your customers really doing?

Hi there,

Your customers are likely looking to you right now for guidance, whether it’s for ways to better support their own business or lifestyle. And on top of that, if customers are in danger of churning, are facing challenges at their company, or just need to understand why their order was delayed, your team is on the front lines of those conversations, too.

So, we pulled together a few resources we hope will shed some light on customer communication for marketing, support, product, and sales teams.

We explore the theme of understanding how your customers are really doing right now in our reading list this week, and share posts that explore topics like what customer feedback you should listen to and the product feedback mistakes to avoid. 

On the podcast, Wootric’s Deepa Subramanian discusses becoming a customer-centric business by leaning into real insights on what users want and need.

Keep on keeping on,

Messaging apps that help you understand and talk to your customers.

Intercom | 55 2nd St. | San Francisco, CA 94105

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