Inside Intercom - Say goodbye to compromise

Hi there,

When it comes to customer support, do you optimize for behind-the-scenes efficiency or a delightful front-end customer experience? It's a painful choice that, up until now, nearly every business had to make. Either you prioritized the needs of your team – or you prioritized delighting your customers.

Today, that compromise becomes a thing of the past. With 20+ new features, we're making it possible to do both – deliver the conversational experiences that your customers expect and provide the power and flexibility that your business needs. From advanced ticketing workflows to sophisticated reporting, these new features will empower your team to provide top-notch care to all your customers, no matter how many questions they have or how complex their issues. 

Of course, investing in efficiency and customer experience aren’t just worthwhile pursuits on their own, as our Director of Support Kaitlin Pettersen explains over on Scale. Balancing both unlocks something that can feel elusive to support teams: positive revenue impact.

Cheers,

Messaging apps that help you understand and talk to your customers.

Intercom | 55 2nd St. | San Francisco, CA 94105

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