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[SaaS Club]A Guide to SaaS Customer Success: Reduce Churn & Grow Revenue

Hey, this is Omer...

Here's the latest SaaS Club update...

🎧 Podcast
We just published the latest episode of The SaaS Podcast:

A Guide to SaaS Customer Success: Reduce Churn & Grow Revenue
In this episode, I talk to Nick Mehta, the CEO of Gainsight, a customer success product that helps businesses retain customers and drive growth. We discuss:

‣ The challenges of marketing a new product category where people don’t fully understand your product well enough to make an informed buying decision.

‣ How to implement a customer success strategy when you’re an early-stage SaaS company and how to scale your customer success as your company grows.

‣ The common mistakes that SaaS companies make when they start to implement customer success and how you can avoid them.

I hope you enjoy it.
The SaaS Podcast is sponsored by:
Typeform
Create friendly surveys, friction-free forms, and interactive experiences that get more responses.
Start a free trial and get a 20% discount on any plan
 

💬 Quote of the Week
Here is the quote of the week from Nick:

"Not everything that can be counted counts and not everything that counts can be counted" -- Albert Einstein

📕 Book of the Week
This weeks' recommendation is "Shoe Dog: A Memoir by the Creator of Nike" by Phil Knight.

Here's a brief blurb about it:

"In this candid and riveting memoir, for the first time ever, Nike founder and CEO Phil Knight share the inside story of the company's early days as an intrepid start-up and its evolution into one of the world's most iconic, game-changing, and profitable brands.

 Knight details the many risks and daunting setbacks that stood between him and his dream - along with his early triumphs. Above all, he recalls the formative relationships with his first partners and employees, a ragtag group of misfits and seekers who became a tight-knit band of brothers. Together, harnessing the transcendent power of a shared mission and a deep belief in the spirit of sport, they built a brand that changed everything."

🎟 Become a VIP Member
If you'd like to support the podcast, then consider a VIP Membership. Get early access to ad-free interviews and bonus "Ask Me Anything" episodes. And join an exclusive private community of SaaS founders, entrepreneurs, and podcast fans.

👉 Become a VIP Member

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-- Omer























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