1. Home
  2. Discover
  3. Startup
  4. Saas Club

[SaaS Club]A Guide to SaaS Customer Success: Reduce Churn & Grow Revenue

Hey, this is Omer...

Here's the latest SaaS Club update...

🎧 Podcast
We just published the latest episode of The SaaS Podcast:

A Guide to SaaS Customer Success: Reduce Churn & Grow Revenue
In this episode, I talk to Nick Mehta, the CEO of Gainsight, a customer success product that helps businesses retain customers and drive growth. We discuss:

‣ The challenges of marketing a new product category where people don’t fully understand your product well enough to make an informed buying decision.

‣ How to implement a customer success strategy when you’re an early-stage SaaS company and how to scale your customer success as your company grows.

‣ The common mistakes that SaaS companies make when they start to implement customer success and how you can avoid them.

I hope you enjoy it.
The SaaS Podcast is sponsored by:
Typeform
Create friendly surveys, friction-free forms, and interactive experiences that get more responses.
Start a free trial and get a 20% discount on any plan
 

💬 Quote of the Week
Here is the quote of the week from Nick:

"Not everything that can be counted counts and not everything that counts can be counted" -- Albert Einstein

📕 Book of the Week
This weeks' recommendation is "Shoe Dog: A Memoir by the Creator of Nike" by Phil Knight.

Here's a brief blurb about it:

"In this candid and riveting memoir, for the first time ever, Nike founder and CEO Phil Knight share the inside story of the company's early days as an intrepid start-up and its evolution into one of the world's most iconic, game-changing, and profitable brands.

 Knight details the many risks and daunting setbacks that stood between him and his dream - along with his early triumphs. Above all, he recalls the formative relationships with his first partners and employees, a ragtag group of misfits and seekers who became a tight-knit band of brothers. Together, harnessing the transcendent power of a shared mission and a deep belief in the spirit of sport, they built a brand that changed everything."

🎟 Become a VIP Member
If you'd like to support the podcast, then consider a VIP Membership. Get early access to ad-free interviews and bonus "Ask Me Anything" episodes. And join an exclusive private community of SaaS founders, entrepreneurs, and podcast fans.

👉 Become a VIP Member

Follow me on Twitter or connect on LinkedIn (mention that you're on my email list).

-- Omer























Older messages

[SaaS Club] Launch & Differentiate Your SaaS in a Crowded Market

Thursday, October 1, 2020

Hey, this is Omer... Here's the latest SaaS Club update... 🙌 Support the Podcast If you value what we're doing with The SaaS Podcast, consider becoming a VIP member. You'll get a private

[SaaS Club] Lessons on Perseverance

Wednesday, September 23, 2020

Hey, this is Omer... Here's the latest SaaS Club update... 🙌 Support the Podcast If you value what we're doing with The SaaS Podcast, consider becoming a VIP member. You'll get a private

[SaaS Club] Product-Led Growth & the New Customer Journey

Wednesday, September 16, 2020

Hey, this is Omer... Here's the latest SaaS Club update... 🙌 Support the Podcast If you value what we're doing with The SaaS Podcast, consider becoming a VIP member. You'll get a private

[SaaS Club] SaaS Freemium Pitfalls and How to Avoid Them

Friday, September 4, 2020

Hey, this is Omer... Here's the latest SaaS Club update... 🙌 Support the Podcast If you value what we're doing with The SaaS Podcast, consider becoming a VIP member. You'll get a private

[SaaS Club] Lessons on Failure & Perseverance from a SaaS Founder

Wednesday, August 26, 2020

Hey, this is Omer... Here's the latest SaaS Club update... 🎧 Podcast We just published the latest episode of The SaaS Podcast: Lessons on Failure & Perseverance from a SaaS Founder Abdullah

You Might Also Like

Emble, Inbox Airlock, and Hireforce

Friday, April 26, 2024

User testing, but easy and fast BetaList BetaList Daily Emble User testing, but easy and fast Inbox Airlock Keep your Gmail inbox clear from unwanted email Hireforce Simple & effective recruitment

Issue#116: Building $1K-$10K MRR Micro SaaS Products around Agencies, AI Processing & AI Content - Part 1

Friday, April 26, 2024

Welcome to the 290 new subscribers who joined this week. With 31000 members, today our Micro SaaS HQ ecosystem is one of the biggest ecosystem exclusively meant for Micro SaaS builders/founders. 👉 Get

Best channel to grow ecommerce in 2024?

Friday, April 26, 2024

See what Ezra Firestone says , Do you know that more than 100 million Americans like to shop online? It's no wonder that the ecommerce market is on track to hit a jaw-dropping $6.3 trillion this

MicroConf Atlanta — My Biggest Learnings — The Bootstrapped Founder 315

Friday, April 26, 2024

MicroConf 2024 is over, and you get to learn what I learned. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

What to expect at Sifted Summit 2024

Friday, April 26, 2024

Haven't got your ticket yet? Here's what to expect over the two days. View this email in your browser. 1200 x 380 (Desktop & Tablet) (2)-1 Hey there, Is it just us, or is the Summit Summit

The problem with VC: Reason #384

Friday, April 26, 2024

We have brunch with HelixNano cofounder Carina Namih, Isomer enters secondaries market and the startups mitigating AI's impact on the climate. View in browser Notion flagship logo final Good

SaaSHub Weekly - Apr 25

Thursday, April 25, 2024

SaaSHub Weekly - Apr 25 Featured and useful products 12 Foot Ladder logo 12 Foot Ladder Prepend 12ft.io/ to the URL of any paywalled page, and we'll try our best to remove the paywall and get you

Editor’s Brief: The Robotics Renaissance

Thursday, April 25, 2024

Why we're entering into an automation supercycle. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

Converso, Mood Board AI, For Future, Editor.do, and AI Chat

Thursday, April 25, 2024

Help solve humanity's existential risks with your talent/money/time BetaList BetaList Daily Win a $100 Amazon gift card? Fill out this one-question survey about domain names. Marc Converso AI

Partnering with Dropzone: Automating Security Operations with AI

Thursday, April 25, 2024

Tomasz Tunguz Venture Capitalist If you were forwarded this newsletter, and you'd like to receive it in the future, subscribe here.​ ​Partnering with Dropzone: Automating Security Operations with