[SaaS Club]A Guide to SaaS Customer Success: Reduce Churn & Grow Revenue

🎧 Podcast
We just published the latest episode of The SaaS Podcast:

A Guide to SaaS Customer Success: Reduce Churn & Grow Revenue

In this episode, I talk to Nick Mehta, the CEO of Gainsight, a customer success product that helps businesses retain customers and drive growth. We discuss:

‣ The challenges of marketing a new product category where people don’t fully understand your product well enough to make an informed buying decision.

‣ How to implement a customer success strategy when you’re an early-stage SaaS company and how to scale your customer success as your company grows.

‣ The common mistakes that SaaS companies make when they start to implement customer success and how you can avoid them.

I hope you enjoy it.

👉 Listen to the episode here

📕 Book of the Week

This weeks' recommendation is "Shoe Dog: A Memoir by the Creator of Nike" by Phil Knight.

Here's a brief blurb about it:

"In this candid and riveting memoir, for the first time ever, Nike founder and CEO Phil Knight share the inside story of the company's early days as an intrepid start-up and its evolution into one of the world's most iconic, game-changing, and profitable brands.

Knight details the many risks and daunting setbacks that stood between him and his dream - along with his early triumphs. Above all, he recalls the formative relationships with his first partners and employees, a ragtag group of misfits and seekers who became a tight-knit band of brothers. Together, harnessing the transcendent power of a shared mission and a deep belief in the spirit of sport, they built a brand that changed everything."

[SaaS Club]A Guide to SaaS Customer Success: Reduce Churn & Grow Revenue

Older messages

[SaaS Club] Launch & Differentiate Your SaaS in a Crowded Market

[SaaS Club] Lessons on Perseverance

[SaaS Club] Product-Led Growth & the New Customer Journey

[SaaS Club] SaaS Freemium Pitfalls and How to Avoid Them

[SaaS Club] Lessons on Failure & Perseverance from a SaaS Founder

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