Hey there,

As a young singer-songwriter once said, “The times, they are a-changin’.” And with 2020 drawing to a close (at last), we’re starting to look forward and plan for brighter days ahead.

This week, we’re delighted to launch our latest report, which details the top trends shaping the future of support. (Spoiler alert: it’s conversational.) In it, we look at the five key trends your support team needs to know, offer tips and advice, and provide a powerful framework you can use to supercharge your support straight away.

As Kaitlin Pettersen, our Senior Director of Customer Support, says, “Conversational support is the new way to deliver support that bridges the gap between what customers want and what our teams can realistically deliver.” So if you’re looking to empower your team to provide efficient, personal, customer-first support – and stay ahead of the industry curve in 2021 – we hope you’ll find it insightful.

Here’s to the future,

Interconnected – our customer community forum

We'll be in Interconnected this month running a competition for our most engaged members to pitch a guest post for the Inside Intercom blog! Head on over to the community for full details on how to enter.

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Messaging apps that help you understand and talk to your customers.

Intercom | 55 2nd St. | San Francisco, CA 94105

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