Inside Intercom - Why support leaders love automation

Hey there,

Automation has come a long way since the days of “Hello, <First Name>”. Now, automation is personal, sophisticated, and, according to support leaders, more necessary than ever.

In a recent study, we found that companies that automate support are 4x more likely to see CSAT improvements. That’s a groundbreaking result that highlights the impact that automation can have on your customer’s happiness.

So how can you leverage automation to start seeing those results for yourself? We worked with an independent research firm to survey over 400 support managers and leaders to learn the key trends and challenges they’re facing: from what’s been working, to where they’re planning to invest their budget going forward.

Read the report to find out more key insights and understand the bottom-line impact automation can have for you and your team.

<Insert cordial sign-off here>,

Intercom is the world's first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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