TA #78: 🎂 What I've Learned from 3 Years of Total Annarchy

Hey, you. This is your year. Click here to read this on the web.

Welcome to the 78th issue of Total Annarchy, a fortnightly newsletter by me, Ann Handley, with a focus on writing, content, marketing, life. THANK YOU for being here.

Boston, Sunday, January 17, 2021

Good day, Beautiful.

Hope all is well for you during this slow news week.😒

Three years ago this week—in January 2018—I decided to start this newsletter.

Why? I wanted connection—not one-to-many social media connection, but me-to-you direct connection.

Three years ago, I also realized a fundamental truth:

The most important part of the newsletter is the letter, not the news.

There were other, secondary reasons I thought of later—some much later.

I wanted the joy of making something that was 100% mine.
I wanted to understand how to build momentum with an email list (and truly understand, from the inside-out, what works).
I wanted to experiment, to play, to have fun. I wanted to feel a little more alive.

Does that feel like a ridiculously tall order for an email ferpetesake? Especially that last one?

If I wanted to fee alive... wouldn't it be less work to—I don't know—throw my hands in the air and hang out of the sunroof of a speeding vehicle LOL?

So here we are, 3 years later. I've written to you 78 times, never missing a single newsletter in my every-other-Sunday fortnight rotation. Not breaking the chain was important to me—more on that in a sec.

This list grew 2150% in 3 years, from 2,000-ish to 45,026.

So let's talk what I've learned, what matters in marketing, how to build an audience, and what's next.

Three years ago, I couldn't have imagined how deeply necessary connection would be now, in 2021's babyhood. (Hard to imagine that 2021 is still just a mewling newborn, considering how much drama and strife its little round eyes have seen already. But it is.)

Seven things I've learned:

1. Quality matters more than frequency. With some exceptions.

It takes me 8-ish hours to write and publish this newsletter. Is that a lot? I don't know, really. But it's how long it takes me.

That's why I publish only every two weeks: I can't chew up every weekend. Just every-other.

How often should you publish? I get this question a lot. There's no right answer. But for most people:

At a minimum, your newsletter should publish no less frequently than every two weeks (a fortnight). If you can manage it, publish it every week.
Monthly is too infrequent. It's too much time; subscribers will forget you. It'll be too hard to build momentum.

2. 'Write only when you have something to say' doesn't work.

The problem with that approach is that you will find excuses to not write.

It's an out. An alibi. You will decide that whatever you have a mind to say isn't very insightful after all, no one will miss you anyway, and you might as well sit on the couch inhaling Bridgerton.

And the problem is—you will be right. No one will miss you, because they won't haven grown to anticipate you. And you won't have trained yourself to gather and hoard ideas.

The gray squirrel outside my window right now doesn't sit around on his couch waiting to feel motivated to step outside and scratch scraps of decomposed acorns and other debris out of the hard winter ground; he heads out and digs around anyway.

The gray squirrel is spirit animal of newsletter writers. Be the gray squirrel!

👉 Set a schedule. Stick to it. Don't break the chain. I am proud of you, Gray Squirrel, trawling the lawn out there in the cold morning light!

Some of my most popular newsletters (as measured by most read, most forwarded, most commented back) were written when I "had nothing to say." Like this one. And this one.

3. Looking up from your phone is the best way to find things to write about.

There's another reason the gray squirrel is the spirit animal of the newsletter writer: She's a world-class hoarder: She collects and stashes stuff away for when she needs it.

Writers collect and hoard ideas: seemingly unremarkable things that happen throughout the day, conversations overhead in line at the post office, a side comment by a colleague.

Look for connections between those ideas. Play out something you witnessed to a preposterous end.

Look up from your phone. Snap to. Pay attention.

👉 Creativity comes when you are being pre-creative, as James Altucher says. Take intentional steps to notice things.

4. The fuel for your newsletter is not technology; it's writing that's entertaining + informative.

None of the rest matters if you don't get the writing right. The tech matters. The optimizing is important. But the writing matters above all.

The reason people will read it, love it, refer it... hinges on just one thing: What you say, along with how you say it.

👉 Is that 2 things? Well, is a package of 2 Reese's Peanut Butter Cups two candy bars? Or is it one really superior one?

5. An email newsletter is not a distribution strategy, it's a relationship-builder.

When I talk about the importance of writing, I'm not talking about elegant prose and artful imagery. I'm talking about your honest voice. Your personality. Your point of view. That's what I mean by "letter" vs. "news."

You are showing who you are and how you think—not just what you think. Because although the second might attract an audience, it's the first two that will build a long-lasting relationship between reader and writer, between you and me.

👉 BTW: Your voice can take a while to emerge. That's OK. Think about the first seasons of your long-running favorite shows: At first the characters can seem wooden and weird; it takes a while for the actors to spread out and fully embody their roles.

The same is true of writing.

6. Create response triggers. (Or: How I do unscalable things.)

I frequently invite you to respond to each newsletter issue I send.

In the Welcome email I sent you when you signed up, I invited you to share why you subscribed. (If you wrote to tell me, I wrote back to say thanks.)

That is me—it's not a bot or an assistant or a script.

Why do I do that? Doesn't it take a lot of time?

Not really. The hour or two a week I spend corresponding with readers like you often leads to opportunities. And even when it doesn't, it helps me understand what you value from me.

Growth often focuses on scalable things—automating, optimizing, and polishing the human fingerprints right off the thing.

But when you do the opposite, it pays off in surprising ways.

👉 BTW: My friend Dan Oshinsky says doing unscalable things is especially critical with the first 1,000 subscribers.

7. Word-of-mouth is the most important driver of subscriber growth.

This newsletter has gained subscribers in 3 important ways:

Word-of-mouth referrals by readers like you
My public speaking ("If you liked what you heard from me today, I invite you to sign up for my fortnightly newsletter.")
Organic links and mentions in other newsletters

Other notable sources of growth (in order): (4) guest posts elsewhere; (5) social promotion on my own platforms; and (6) people who find me through my books.

I haven't done any paid promotion. But this piece on how the Morning Brew grew exponentially includes some solid advice on paid promotion to fuel subscriber growth.

* * *

So that's what's worked for me. But, as in life, there's no one-size-fits-all. Take what's useful. Leave the rest.

Let me know how this helps you!

So what's next?

Almost forgot... I did tee this up, didn't I? I have plans for making this space more useful and helpful for us both. I'm going to send you a short survey in the next week or so that will help me work out 2021 plans. Stay tuned!

* * *

QUICKIES

▶️ 6 Tried-and-True Ways to Get Smart Content Out of Your Subject-Matter Experts Who Suffer from the Curse of Knowledge An uber-practical look at ways to pull smart thoughts out of smart people at your client or company.

▶️ THIS WEEK >> Marketing Career Day: A Free One-Day Master Class in Getting the Gig You Want Supercharge your job-search efforts; see how the LinkedIn AI can work in your favor; ace a Zoom interview. So much good stuff here from Christoper S. Penn, Tamsen Webster, Tim Ash, Afiya Addison of LinkedIn's B2B Institute, + more.

▶️ The New York Public Library's new StoryLine The dial-in phone line serves at-home patrons and Zoom-fatigued everyone. And it feels both retro and 100% modern at once.

WQOTW
Writing quote of the week

"You can't really fail at writing.... You can only get closer to the best way to write it." —Danielle Evans

TOOLS

Hello Remote is a new-ish newsletter from CMO Carlos Silva that focuses on remote marketing opportunities. (What opportunity isn't these days?). Each listing is hand-selected by Carlos, and I like his informed, non-snarky side commentary on the hiring companies. If you're looking for a new job or THE perfect job, check it out.

DEPARTMENT OF SHENANIGANS

Feigang Fei writes blunt, honest menu descriptions. The orange beef "isn't THAT good."

"A lot of people want to be the best...and we are simply not the best. That's a fact. We just try to be a little bit better every day. And that's how I see it." Love this story so much.

LOVE LETTERS
Selected shouts from around the Internet

💌 To Michael Brenner for including me/ the B2B Forum in this round-up of ze best top 2021 marketing events.

💌 To Audrey Stanton at The Good Trade for including this newsletter in her piece on the best newsletters for writers.
💌 To Aisling Carroll + Christina Marie Noel for the shout in this fun piece about Nora Ephron.
💌 To Alfred Vargas for including my book in his gratitude piece.
💌 To Joanna Cutrara of Grammarly for including my one-time OOO when we used to actual BE OOO: 10 Funny Out of Office Messages You Will Want to Copy
💌 To Godfrey's Scott Trobaugh and Cliff Lewis for the Mister Rogers memes.
💌 To Ekta Singh for naming Everybody Writes one of 5 books for content creators.

* * *

Thanks for reading this far. Thanks for your kindness and generosity.

Stay safe. Stay sane. Wear a mask.

I'll be back on January 31. (January really feels like it'll never end, you feel me?)

P.S. If you like this newsletter and want to support it, buy a book. Or forward this newsletter to a friend with an invitation to subscribe, right here: www.annhandley.com/newsletter.

SPECIAL THANKS to AWeber for being the provider of choice for Total Annarchy. If you are looking to up your email game, give them a shout.

Ann Handley is the author of Everybody Writes and other books.
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Ann Handley

9 Bartlett St., #313, Andover, MA 01810

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TA #78: 🎂 What I've Learned from 3 Years of Total Annarchy

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