‘Best, imperfect solution’: Insider’s metrics for measuring success are good for business, but leave reporters feeling frustrated and unionized

Insider has measured reporters based on page views, how many subscriptions they’ve garnered with their coverage and unique visitors — or some combination of those variables. The strategy has led to burnout and frustration and some reporters have chosen to leave the publication altogether. “As we’ve grown as a newsroom and the breadth and depth of our reporting, sometimes that clashes with a rigid metric system,” said Rebecca Ungarino, a senior finance reporter and an organizing committee member of the newly formed Insider Union, which is expected to tackle the issue. Read more below.

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