Introducing a series with principle - This week on Inside Intercom

Hey there,

Analysis paralysis can be the ultimate blocker to scaling momentum. When your team has a critical business decision to make, how can they determine the best course of action?

Processes may seem like the obvious way to map any journey, but we have found that great results rarely come from blindly following instructions. So, how can you instill a natural and unified sense of direction throughout all of your teams? At Intercom, we rely on a set of principles as our compass. Whether it’s our Product Managers, Designers, or Engineers, we’ve learned that clear principles keep us all pointed in the right direction, empowering us to move quickly and confidently.

That’s why we’re delighted to introduce our new Intercom on Product series, written by our R&D team members who act on our principles in their work each day! Over the coming weeks and months we’ll dive deep into the thought process behind each principle. Head over to our series pilot as Senior Director of Product Design Emmet Connolly explores the what and why of Intercom's R&D principles.

Enjoy the journey,

P.S. Feeling aligned with the way we work? Join us – we’re hiring. ;)

Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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