Inside Intercom - Plenty of phish in the sea

Hey there,

Building a company culture retroactively is amazingly difficult to do. The way a company works, rests, and thinks about things is molded from the outset, and every employee who joins builds on that original foundation.

This week on the Scale podcast, we spoke to Drata CEO and co-founder Adam Markowitz about instilling a culture of security from the get-go – and how to safely leverage automation to meet evolving customer expectations. Prioritizing a focus on security means that protecting your customers’ data is at the heart of everything your employees do as your company grows.

With 90% of security threats coming down to phishing attacks and human error, it’s more important than ever to protect your customers by fostering a security-first mindset among your employees.

Build security into your company culture,

P.S. Interested in joining our team? We’re hiring!

What we've been writing

Alyssa smrekar

Introducing New at Intercom, our first virtual launch event

We’re excited to announce our first virtual launch event, introducing some of our most exciting new features to marketing, support, and customer engagement leaders.

Brew and review: Building a knowledge sharing loop for Customer Success

Nicole Rashied

Brew and review: Building a knowledge sharing loop for Customer Success

For rapidly scaling teams, the value of knowledge sharing can’t be understated. Here’s how Intercom’s Customer Success team does it.

Beth Mcentee

Atlassian powers sales and support at scale with Intercom

Find out how Atlassian uses Intercom to achieve CSAT scores of 95%+, keep their first-response time under three minutes, and create stellar experiences for their 200,000+ customers.

Liam Geraghty

Drata’s CEO Adam Markowitz on creating a culture of cyber security

As more and more data gets stored in the cloud, proving you can protect your customers’ data is not just a bonus – it’s essential.

Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.