5 trends that will shape your support in 2022

Hey there,

Customer support teams are certainly a resilient bunch. Ever since the onset of the global pandemic, they have been dealing with escalating pressures like rising inbound queries and sky-high customer expectations. But what’s in store for the year ahead?

Our newly published Intercom Customer Support Trends Report explores the top five trends transforming customer support in 2022. We surveyed over 1,200 global support leaders to get their take on this year’s challenges and opportunities.

Tellingly, 64% of support leaders say their teams are feeling burned out and inbound volume has spiked for 59% of companies. From grappling with a growing customer expectation gap to the dawn of the "Great Resignation” to disconnected tech stacks – it’s set to be another year of high pressure and fast change. 

Ultimately, it’s the businesses who adapt their tools and strategies to better support their customers and team who will not just survive but thrive in 2022 and beyond. Grab the full report for the latest trends and tips.

Here's to embracing change, 

P.S. We’re focused on building the future of customer communications. Join us – we’re hiring!

Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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