The need for speed – this week on Inside Intercom

Hey there,

As a company, what differentiates you from your competitors? In a lot of ways, it’s not what you can do – it’s how fast you can do it.

Not too long ago, we rhapsodized about the importance of speed when you’re scaling. But what happens when things start to slow down?

Losing momentum can be a killer for any business. After all, whether it’s building great product or providing an incredible customer support experience, given enough time your unique selling point can probably be replicated by a copycat. The trick is to keep one step ahead by constantly improving, iterating, and innovating.

In this week’s episode of Intercom on Product, Intercom’s co-founder and Chief Strategy Officer Des Traynor talks to Paul Adams, SVP of Product, about the challenges we faced when momentum started to slow – and how we course-corrected.

Full speed ahead, 

P.S. Love to go fast and help businesses communicate with their customers in new and innovative ways? Join us – we’re hiring. ;)

Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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