Our Survey says it’s time to Switch things up

Hey there,

What does the future of next-generation customer engagement look like?

A few weeks ago, we shared what it means to us: it’s personalized. It’s customer-driven. And it’s always in-context, making it convenient and timely.

This week on the blog, we’re sharing two groundbreaking new features that will help you to deliver this personalized, customer-driven, in-context engagement at scale.

Say hello to Surveys and Switch, and get ready to engage your customers like never before.

With Intercom Surveys, you can turn customer feedback into targeted action. With in-context surveys, you can reach your customers when they’re already engaged with your business, to get real-time responses that guide prospects and customers through tailored messaging campaigns.

And with Switch, you can empower your customers to effortlessly move between channels when they need support, so they’re never stuck on hold again. By going from phone to messaging in seconds, they can get automated answers, personalized experiences, and faster resolutions, all while reducing inbound volume for your team.

Make the Switch,

P.S. Want to help companies around the world engage their customers in innovative ways? Join us – we’re hiring!

Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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