Inside Intercom - What's new at Intercom?

Hey there,

We’ve just wrapped our first virtual global event, New at Intercom, where we heard from expert speakers, Intercom leaders, and of course, some of our amazing customers.

So, what happened? We explored industry trends and insights, as well as our vision for the next generation of customer engagement and support – and unveiled new products that will bring our customers closer to realizing that vision. We also spoke directly to customers like Atlassian and Code for America about the ways Intercom is helping them prepare for an exciting new future.

We hope you enjoyed it! If you couldn’t make it (or just want a recap), we’ve included a roundup of the top takeaways from New at Intercom below. You can catch up on the full recording here.

Here's to the future,

What we've been writing

Alyssa Smrekar

New at Intercom: 5 top moments from our virtual launch event

That's a wrap on New at Intercom, where we shared our vision for the future of customer engagement and introduced some exciting new products.

Anna Griffin

Make the most of every customer interaction with the Engagement OS

The future of customer experience is engagement. And while everybody is trying to get engagement right, few are. That's where Intercom comes in.

Oran o'Dowd

Managing high availability at Intercom

Without rock solid availability, nothing else matters. Our holistic approach has allowed us to provide a platform for growth that all our customers can trust.

Liam Geraghty

Product evangelist John Cutler on becoming a catalyst for change

In product evangelism, the role of work culture and systems surrounding the R&D org are often overlooked. John Cutler explains why they're so important.

Beth McEntee

Nuuly achieves 96% CSAT and saves 50+ hours of team time per month with Intercom

The team at Nuuly is focused on building lasting relationships with their customers. Here’s how Intercom helps them do it.

Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.