Just in: Customer engagement insights from Harvard Business Review Analytic Services

Hey there,

As competition continues to heat up in the market, businesses of all sizes are quickly catching on to the value of personal, efficient customer engagement. It’s gone from a “nice-to-have” to a “must-have”, and many are hastily taking steps to make it happen.

But they’re facing some tricky barriers. Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of more than 300 business leaders to find out the challenges encountered by support professionals as they strive to upgrade customer experience – and how you and your team can overcome them.

In Future-Proofing Businesses with Modern Customer Engagement, you’ll find the top trends emerging in the world of customer engagement in 2022 and beyond. Dive into a rapidly changing landscape as we explore the forces driving positive customer experiences in today’s market.

Differentiate with world-class customer experiences,

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Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.