Inside Intercom - You've got a text message in your inbox

Hey there,

For those of us old enough to remember the classic era of pre-smartphone mobiles, SMS has always had a certain nostalgic appeal. Writing concise messages under the 160-character count provoked a sense of both frustration and achievement – how many vowels could you sacrifice and how many words could you skip while still making sense? Before emoji, how ingeniously could you combine characters to inject personality and fun into your brief message?

When the iPhone arrived in 2007, ushering in an era of touch screens and predictive text, I assumed we would be soon waving goodbye to the humble SMS, the format that taught the world to message. But how wrong was I? The format has endured, a key piece of communication infrastructure almost equivalent to the email.

Not only that, it continues to find new uses and expand its potential. Last week, we added our own innovative addition to the format – Intercom SMS, a true two-way SMS solution that facilitates real conversations between businesses and their customers. (It wasn’t our only exciting release last week, as you’ll see.)

These days, though, it’s a lot easier to type those powerful little messages than on the fiddly keys of a Nokia 6210.

Have a GR8 day,

Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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