These 14 tools make flexible work a reality

Creating a truly flexible working organization requires the right tools. And as more companies develop asynchronous and remote work cultures, L&D teams are determined to future-proof their workforce by training employees to thrive in these environments.

It’s clear that breaking down barriers to build smarter ways of working drives better learning results. For example, training customer service teams to proactively create exceptional customer experiences boosts buyer satisfaction and business success. And choosing learning management features that are best-suited to your industry can create flexible and impactful learning experiences for everyone.

Want to continue the discussion on what’s new in L&D? Join over 2,500 learning leaders in the L&D Collective, or reach out to us on LinkedIn, Facebook, and Twitter!

14 Tools to Make Your Flexible Working Culture Work

We all have different learning habits and preferences. Thankfully, the rules by which we learn and work in our jobs are not set in stone. A key part of building a flexible work culture is ensuring your organization has the right tools to enable your teams to work flexibly, yet efficiently and transparently. Here are 14 tools to help your workforce achieve the best results from self-directed working and learning.

Flex these new tools

7 Tips to Train Your Team to Proactively Handle Customer Service Issues

These days, consumers expect a seamless experience when interacting with brands–and first impressions can make or break your business. Handling problems proactively is the best way to create positive and memorable customer experiences that drive better business outcomes. The goal is to prevent fires, rather than put them out. Here’s how.

Reach out first

4 Must-Have Learning Management Features for Hospitality

The pandemic created no shortage of issues for the hospitality industry, from chronic understaffing through to struggling to stay compliant with regulatory changes. The good news? Learning management tools can save resources by effectively streamlining your training & development processes, reducing turnover and increasing worker flexibility. And it all starts with choosing the right LMS for your organization.

Create a 5-star L&D experience

Breaking Barriers: Inspirational L&D Stories From Teemu Lilja and Fredrik Peterson Herfindal

As an L&D leader, do you ever feel that you could be achieving more if you weren’t trapped by your stakeholders’ rigid expectations of what L&D is for? Then you’re in the right place for advice and insights! Here, we share an inspiring story of how one L&D team broke down barriers to shift their training mindset to go beyond learning metrics, all in the name of performance orientation.

Find your own “aha” moment

Why You Need Digital Upskilling to Future-Proof Your UK Workforce

92% of UK organizations recently agreed that digital skills are the key to future success, but nearly one-quarter of these organizations lack a skilled workforce to meet that demand. In our increasingly digital-first world, workplaces that invest in digital upskilling are now laying the foundation for the future. Here are the major benefits of joining the digital upskilling movement earlier than later.

Power up your people

And that’s it from me this week! 💛,

Joei from 360Learning

P.S. If you have any questions or feedback, hit reply – I read every email and will get back to you personally.

What does 360Learning do? | Have a real person show you live

Key phrases

Inspirational LampD Stories one LampD team LD arsenal View remote work cultures exceptional customer experiences Memorable Customer Experiences Fredrik Peterson Herfindal stakeholders rigid expectations Customer Service Teams flexible work culture learning management features impactful learning experiences different learning habits Flexible Working Culture customer service issues Learning management tools flexible working organization

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