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15 new or evolving metrics for measuring customer service
Wednesday, November 1, 2023
68% of support leaders are struggling to implement success metrics for costs saved by AI | AI Customer Service Metrics Guide Hi there, We recently learned that 68% of support leaders* are struggling to
Which AI chatbot is right for your team?
Tuesday, October 24, 2023
69% of support leaders plan to invest more in AI–like chatbots–in the year ahead | Intercom Hi there, Earlier this year, we surveyed over 1000 customer service professionals and found that 69% plan to
[Guide] How customer service metrics are evolving in the age of AI
Thursday, October 19, 2023
Plus, new metrics to track and tips for leaders | AI Customer Service Metrics Guide Hi there, For the best support teams, rigorous reporting on key metrics is essential. But with AI transforming
Is AI making customer service more personal?
Sunday, September 17, 2023
Customer expectations are on the rise – are you ready? | The Intercom newsletter Hi there, As a customer support leader, you'll know that customer expectations around personalized support have
Uncovering the AI opportunities in your business
Sunday, September 17, 2023
An interview with AI educator Kavita Ganesan | Intercom Inside Intercom: Kavita Ganesan AI educator Kavita Ganesan on uncovering AI opportunities in your business Hi there, If you're ready to start
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7 Things That Separate The Best Founders From the Less Successful Ones
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Sunday, May 5, 2024
Plus: The latest in climate tech, introducing our LP-focused newsletter, the upside of up-and-coming managers & more Read online | Don't want to receive these emails? Manage your subscription.
The Profile: The founder who lost $36 billion in one week & the professor protesting Columbia’s students
Sunday, May 5, 2024
And an update on my ill-fated half marathon... ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
Sunday Thinking
Sunday, May 5, 2024
"One day, you will look back on this day, and all you will see is magic."
SELLING YOUR BUSINESS - THE ELEVENTH HOUR CONTRACT CHANGE
Sunday, May 5, 2024
THE EXIT STRATEGIST SELLING YOUR BUSINESS - THE ELEVENTH HOUR CONTRACT CHANGE The next line could be, "Will it Derail Your Sale?" We have seen it go both ways, unfortunately. If a deal does
Brain Food: Action Reduces Fear
Sunday, May 5, 2024
FS | BRAIN FOOD May 5, 2024 | #575 | read on the web | Free Version Welcome to Brain Food, a weekly newsletter full of timeless ideas and actionable insights you can use in life and work. FS "
Recruiting Brainfood - Issue 395
Sunday, May 5, 2024
10 x Theories on Candidate Shortage, Gender composition of US tech workforce, the reinvention of Talent Acquisition and Telepresence as the working class remote.... ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
Magical numbers about the returns policy
Sunday, May 5, 2024
Today's hack 88% of shoppers will take the time to read a retailer's return policy 88% of shoppers will take the time to read a retailer's return policy. 38% are dissatisfied with the