The modern ticketing solution your team needs

Intercom
The modern solution for tickets

At Intercom, we’ve always believed that support should be conversational. So our tickets are designed to keep the conversation going. No ticket backlogs, no switching tools, no lost context.

Intercom
Intercom
“Our median resolution time for tickets has gone from an hour to 17 minutes—that’s an incredible difference.”
- Jared Ellis, Global Director, Product Support Culture Amp

Best,
Olivia Singarella
Senior Product Marketing Manager
Intercom

 
 
Intercom
Intercom
Intercom
Intercom
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Older messages

15 new or evolving metrics for measuring customer service

Wednesday, November 1, 2023

68% of support leaders are struggling to implement success metrics for costs saved by AI | AI Customer Service Metrics Guide Hi there, We recently learned that 68% of support leaders* are struggling to

Which AI chatbot is right for your team?

Tuesday, October 24, 2023

69% of support leaders plan to invest more in AI–like chatbots–in the year ahead | Intercom Hi there, Earlier this year, we surveyed over 1000 customer service professionals and found that 69% plan to

[Guide] How customer service metrics are evolving in the age of AI

Thursday, October 19, 2023

Plus, new metrics to track and tips for leaders | AI Customer Service Metrics Guide Hi there, For the best support teams, rigorous reporting on key metrics is essential. But with AI transforming

Is AI making customer service more personal?

Sunday, September 17, 2023

Customer expectations are on the rise – are you ready? | The Intercom newsletter Hi there, As a customer support leader, you'll know that customer expectations around personalized support have

Uncovering the AI opportunities in your business

Sunday, September 17, 2023

An interview with AI educator Kavita Ganesan | Intercom Inside Intercom: Kavita Ganesan AI educator Kavita Ganesan on uncovering AI opportunities in your business Hi there, If you're ready to start

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