Defining the metrics that matter – this week on Inside Intercom

Hey there,

You’ll often find that a positive customer experience is a two-way street; happy teams make happy customers, and vice versa. Think back to the last positive customer support experience you had: I’d be willing to bet that you were met with a friendly voice and speedy service.

So, how do you achieve harmony in what is often a chaotic and fast-paced environment? Whether you’re building or scaling your support service, you’ll often find that useful measurement underpins the entire experience, from the first customer touchpoint to that happily resolved query.

Collecting concise metrics creates a rich tapestry of data to interpret and empathize with customer behavior, empowering you to take strategic action to improve your overall support experience for customers.

As Seth Godin once put it: “Don’t measure anything unless the data helps you make a better decision or change your actions.”

Let me get the tape,

Intercom is the world's first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

This email was sent to you.
If you no longer wish to receive these emails, you may unsubscribe here.

Privacy Policy