How do you deliver value at scale? – this week on Inside Intercom

Hey there,

Have you ever heard of the idea that if you live your values, everything else will fall into place? It’s a wonderfully simple concept, yet bringing it to life can feel like a personal Everest.

Similarly, the idea of “customer success,” a phrase that is regularly paid lip service in company values and team mission statements, is deceptively simple. In our recent podcast, CS guru and Gainsight CEO Nick Mehta did the math on delivering value at scale. He highlighted the vital role that living your values plays in taking this idea from a platitude to a process on a company-wide level.

As Mehta says, “What is the company-wide business process to get our clients from the value that we promised them to the value that we’ve delivered? That’s why customer success has become a company-wide priority.”

So, how can you translate the notion of customer-centric service into action? Put simply, living your values will deliver value.

Solve for (x),

Women in SaaS: Catherine from Intercom

As part of their “Women in Saas” series, Cloudtalk spoke with Catherine Brodigan, our global partnerships team lead, about her career to date, why more women should consider moving to tech, and the merits of a “jungle-gym” career.

Intercom is the world's first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

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