Got a North Star? You need a plan for that.

Hey there,

Intercom’s company mission is to “make internet business personal” – it’s a North Star that guides so much of what we do. But, while a North Star can tell us where we’re going, it doesn’t necessarily mean we know how to get there. This is where our company values come into play.

Identifying the values that underpin your company’s mission can often be viewed as a tick-the-box exercise for businesses. Still, the most successful brands recognize that values are vital to their success at scale. Alignment is essential to keep teams on track as companies grow, and values help you achieve this in both the good times and the bad times. We recently revisited our values and refined them to reflect the most important qualities that capture the essence of working at Intercom today.

These values help us stay focused on who we are as a company, where we want to go, and how we show up every day along this journey. As Karen Peacock, our CEO, says, “Our values guide how we work, how we interact with each other, the decisions we make, and how we put them into action.”

Stay focused,

Intercom is the world's first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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