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Older messages
The irreversible transformation of customer support
Wednesday, May 26, 2021
Here's what you need to know. Hey there, Customer expectations for fast, personalized support are higher than ever – and businesses need to deliver high-quality, messenger-based support experiences
New study reveals conversational support is a must-have
Wednesday, May 19, 2021
The time is now. Hey there, At Intercom, we've witnessed a lot of change in the past year, and a lot of these changes have advanced ideas that we've been speaking about for almost 10 years. The
Build the ultimate sales tech stack in 2021
Friday, May 14, 2021
Let your customers' needs lead the way Hey there, Scaling your sales organization is no easy feat. There can be a temptation to treat technology as a panacea for any growing pains your team is
The secret to growth in content marketing – this week on Inside Intercom
Wednesday, May 5, 2021
Stay strategic but make it fun. Hey there, Blogs, podcasts, ebooks, and videos are the bread and butter of content marketing. But to really stand out from the crowd, marketers need to experiment with
Scaling support teams with ease – this week on Inside Intercom
Wednesday, April 21, 2021
Ops, we've done it again. Hey there, Dev ops, People ops, Marketing ops – you're probably familiar with these teams, but have you heard of CS ops, aka customer support operations? Like other
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