The Latest From SaaStr: If Your Enterprise Customers Want An SLA — Just Give It To Them. You Owe Them That Much.

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By Jason Lemkin · Saturday, September 11, 2021
 
     
 

Many start-ups and even larger SaaS customers are reluctant to provide a Service Level Agreement — an SLA — that says they will, well, stay up.  It’s not our fault,...
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The post If Your Enterprise Customers Want An SLA — Just Give It To Them. You Owe Them That Much. appeared first on SaaStr.

 
     
 
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By Jason Lemkin · Friday, September 10, 2021
 
     
 

We’re excited to take advantage of our 50+ outdoors acres for the 2021 SaaStrAnnual.com Sep 27-29 in so many ways! One fun way will be to have Cash Cash join...
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The post Cash Cash Plays the Big Party Outdoors at 2021 SaaStr Annual!! appeared first on SaaStr.

 
     
 
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By Jason Lemkin · Friday, September 10, 2021
 
     
 

We’ve talked a ton on SaaStr about how to hire a great VP.  We even have 3 great checklists to make sure you hire right: VP of Sales hiring checklist...
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The post A Few Types of Senior Hires You’d Think Would Work Out … That Don’t appeared first on SaaStr.

 
     
 
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By Jason Lemkin · Friday, September 10, 2021
 
     
 

Sales still gets all the attention in SaaS, but the best investment you can make today is in your existing customers. The vast majority aren’t going anywhere, and may even...
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The post The #1 Thing That Makes Enterprise Customers See Value: A Great Dashboard appeared first on SaaStr.

 
     
 
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By Jason Lemkin · Friday, September 10, 2021
 
     
 

Recently, I spent several hours with a new but great friend who has been on a vaguely similar journey to me.  This friend is one of the hardest working people...
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The post Quality of Life: What Does It Mean For A Start-Up? appeared first on SaaStr.

 
     
 
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By Jason Lemkin · Thursday, September 9, 2021
 
     
 

I was lucky to catch up recently with one of my very favorite SaaS founders, René Lacerte, CEO Bill.com.  Bill.com has become an SMB powerhouse, with 120,000+ customers and a...
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The post 10 Learnings from René Lacerte, CEO of Bill.com appeared first on SaaStr.

 
     
 
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What are users really using your product for?
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