Can you predict your customers' needs? – this week on Inside Intercom

Hey there,

You’re not psychic. (Unless…?) But when it comes to providing personalized, efficient customer support at scale, you kind of need to be.

Nowadays, customers are expecting you to be one step ahead when it comes to resolving their issues and delivering tailored experiences. That means it’s no longer good enough for your support team to answer tickets one by one as they pile in – to really create a stellar support experience, you need to get ahead of the curve and provide help before it’s needed.

So how can you preemptively provide this personalized support at scale? With proactive support. Proactive support is a strategic approach to anticipating and delivering on your customers’ support needs, where they are, before they ask for help.

Making the switch from reactive to proactive customer support can seem daunting at first, but the results of a great proactive support strategy speak for themselves. By cleverly using proactive support, global companies such as Tanda, Spendesk, Living Spaces, and SMARTY have been able to increase team efficiency, reduce inbound conversation volumes, and keep customer satisfaction ratings sky high. What’s not to love?

I predict happy customers,

Intercom is the world's first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

This email was sent to you.
If you no longer wish to receive these emails, you may unsubscribe here.

Privacy Policy