Celebrating our first decade – this week on Inside Intercom

Hey there,

This past week, we celebrated Intercom’s 10th anniversary – a decade since our co-founders began their mission to make internet business personal. We’ve accomplished a lot in that time: we’ve built a lot of great product, hired amazing people, and empowered thousands of companies to form long-lasting relationships with their customers.

It’s been said that most people overestimate what they can achieve in a year and underestimate what they can achieve in 10 years. The last decade has certainly taught us a lot, and we now know just how big the opportunity ahead of us is.

While we’re beyond excited for what’s still to come, it’s been wonderful to take a look back at the journey so far. In our latest podcast episode, we heard from our CEO Karen Peacock, Co-founders Des Traynor and Ciaran Lee, and some special guests about their favorite Intercom memories, from the initial eureka moment to the milestones that tell the story of our first decade.

As we prepare for the future, we’re continuing to build and ship new features to enable you to support and engage your customers – across multiple channels and with a range of message types – to build strong relationships at scale. The last decade has been an exciting one, but the one to come is set to be immense.

To the next 10,

What we've been writing

Make sure customers get the message with multichannel transactional messaging

NICOLE GARRISON

Announcing multichannel transactional messaging: Make sure your customers get the message

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform.

Intercom turns 10: Highlights from our first decade

DAVIN O'DWYER

Intercom turns 10: Highlights from our first decade

To mark Intercom’s 10th birthday, we reflect on the journey from there to here – the major moments and notable milestones that have defined us as a company and as a group of people.

Built for you: Improved reporting, integrations, mobile experience, and more

ORINNA WEAVER

Built for you: Improved reporting, integrations, mobile experience, and more

We’re constantly adding new features and capabilities to Intercom to enable both you and your customers to have the best possible experience. Here are some of our latest additions.

A decade in the making: An oral history of Intercom’s first 10 years

Liam Geraghty

A decade in the making: An oral history of Intercom’s first 10 years

From an epiphany in a small Dublin coffee shop to a company of 700 people across five offices all over the world – here’s the story of how Intercom got to where it is today.

What we've been reading

What it means to be a human leader →

James Ashton, author of The Nine Types of Leader, examines what it means to be a human leader in a post-pandemic world and the qualities inherent to this style of leadership.

Privacy by design: Flipping the script on privacy in product →

The status quo around user privacy is changing and product teams need to be able to respond proactively. The principles of "privacy by design" offer a framework to put this into practice.

How data literate is your company? →

In the Harvard Business Review, Correlation One's Rasheed Sabar explores strategies for enhancing data literacy skills across an organization and building diverse data teams.

Intercom is the world's first Conversational Relationship Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.