Hey there,

We already know that getting proactive with your company’s support offers immediate benefits; reducing your team’s conversation volume, increasing customer satisfaction, and creating a more scalable support experience.

But we wanted to explore the longer-term impact. At Intercom, we’ve always believed that proactive support benefits your overall business – improving retention, conversion, and revenue – and helps support teams work smarter, not harder. So we designed an experiment to test our theory.

This week on Inside Intercom, Jack Jenkins dives into the results of our experiment and what they could mean for your proactive support strategy, and your ARR. Don’t have a strategy yet? It might be time to change the way you think about modern support.

Boost your bottom line,

P.S. Being proactive doesn’t just boost your customer support, it boosts your career. If you’re looking for a new opportunity, we’re hiring.

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Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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