Inside Intercom - A career ladder worth climbing

Hey there,

It’s no secret that the “Great Resignation” has taken over the tech world, causing one of the biggest reshuffling of talent the industry has ever seen.

Dedicated workers who have felt stagnant in their jobs have set their eyes on new opportunities in pursuit of a greater sense of meaning and growth. In a red-hot job market, how can businesses attract and retain A-player talent? 

While it’s important to embrace new ways of operating – like offering hybrid or remote work options – we must not forget the fundamentals of employee engagement. One of the best ways to attract growth-minded people is still to provide the building blocks to help them grow.

This week on the podcast, our Senior Director of Product Jane Honey discusses how we optimized our product management career ladder to be more clear and transparent than ever before. She also dives into how we added additional rungs for our ambitious Product team to step into so they can continue to flourish.

To meaningful growth,

P.S. We’re hiring ;)

Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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