Inside Intercom - Bring a human touch to your automation

Hey there,

Support professionals do what they do because they love to help people, so spending all their time on repetitive queries is a one-way route to job dissatisfaction. Not only will your team disengage, they’ll be blocked from doing what they do best – connecting with your customers.

Combining automation with human support in the right way can unlock opportunities for both your customers and your team. Customers receive helpful, efficient answers to FAQs – and when queries get a little trickier, your support team is there to apply their expertise, compassion, and company knowledge.

On the blog this week, we’ve explored some of the key ways support leaders can engage and delight their teams, and subsequently their customers, through skilful management and frameworks like the Conversational Support Funnel.

Happy team, happy customers,

Intercom is the world's first Customer Communications Platform, helping businesses build better customer relationships through personalized, messenger-based experiences.

Intercom | 55 2nd St. | San Francisco, CA 94105

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